froupster
02-11-2004, 15:44
back in march broadband was due to be installed in my flat, but i cancelled it and closed my account. 2 months later i discovered NTL hadn't actually closed my account and had taken 2 months payment (totalling £35.98) from my credit card that had been listed. since then it has been nothing but complete hell and aggravation to try and retrieve my money back off them.
supposedly a cheque was sent out to me, it was never recieved, so i have gone through the same charade every single month since calling and chasing up the whereabouts of my money. every single time i am told the same thing, the cheque has been "processed" and you will recieve it in a month, although today i was told by someone else that it now takes 8 weeks to process!
i've also been told that i cannot speak to a manager or anyone in charge, is this company for real?
it is now november and i've been chasing MY money since april/may!!
is there some kind of watchdog i can complain to about this? i think its totally ridiculous.
any help would be appreciated, i get absolutely NOWHERE dealing with customer services on the phone. twice today i was put through to a glasgow office who then had to transfer me back.. GRRRR
supposedly a cheque was sent out to me, it was never recieved, so i have gone through the same charade every single month since calling and chasing up the whereabouts of my money. every single time i am told the same thing, the cheque has been "processed" and you will recieve it in a month, although today i was told by someone else that it now takes 8 weeks to process!
i've also been told that i cannot speak to a manager or anyone in charge, is this company for real?
it is now november and i've been chasing MY money since april/may!!
is there some kind of watchdog i can complain to about this? i think its totally ridiculous.
any help would be appreciated, i get absolutely NOWHERE dealing with customer services on the phone. twice today i was put through to a glasgow office who then had to transfer me back.. GRRRR