steve1971uk
17-10-2004, 04:15
Hi
I live in Cambridge and have a SACM Surfboard SB4100 for my 750K BB service.
Have had problems in last week with connection. Keeps dropping, All lights on except "activity" so I unplug the modem and reboot. Seems OK again (for a while (anything from 5 minutes to an hour....) then connection drops again. Then, for past 2 days I had no connection at all. Only lights on were the power light (on constant) and the receive light was flashing. (but had no connection at all) Then two hours ago, all lights came back on again (out of the blue) and I am back online. But for how long????
My diagnostics for the SB4100 modem are below (as of now)..... are they OK, does anyone know???
Would it be a modem problem or a signal/network problem?
Thanks in advance......
Steve.
================
Downstream
Frequency: 402750000 Hz Locked
Signal to Noise Ratio: 26 dB
QAM: 64
Network Access Control Object:ON
Power Level: -11 dBmV
==================
Upstream
Channel ID: 5
Frequency; 36784000 Hz Ranged
Ranging Service ID: 2244
Symbol Rate: 2.560 Msym/s
Power Level: 45 dBmV
==============
I live in Cambridge and have a SACM Surfboard SB4100 for my 750K BB service.
Have had problems in last week with connection. Keeps dropping, All lights on except "activity" so I unplug the modem and reboot. Seems OK again (for a while (anything from 5 minutes to an hour....) then connection drops again. Then, for past 2 days I had no connection at all. Only lights on were the power light (on constant) and the receive light was flashing. (but had no connection at all) Then two hours ago, all lights came back on again (out of the blue) and I am back online. But for how long????
My diagnostics for the SB4100 modem are below (as of now)..... are they OK, does anyone know???
Would it be a modem problem or a signal/network problem?
Thanks in advance......
Steve.
================
Downstream
Frequency: 402750000 Hz Locked
Signal to Noise Ratio: 26 dB
QAM: 64
Network Access Control Object:ON
Power Level: -11 dBmV
==================
Upstream
Channel ID: 5
Frequency; 36784000 Hz Ranged
Ranging Service ID: 2244
Symbol Rate: 2.560 Msym/s
Power Level: 45 dBmV
==============