lohwj
12-09-2004, 23:59
I'm really really very p*ssed off with NTL at the moment.
Decided that I'll get broadband installed in my flat. I know it's available, as I've been recieving leaflets about it, and called the Westminster support office to check. (I've had NTL analogue TV for the past 2 years)
I've been overseas the past month, and knowing that the lead time for installation is quite long, I ordered from the NTLhome website, so I could get it installed once I got back to london. It even allowed me to choose an installation date (15th Sept.. AM, not PM even).
Just got back yesterday, and when I called NTL to confirm that they were coming on Wednesday, they tell me that they never got my order!! (Oh, this was after I was passed through 4 departments.. ) I tell them that I've even got an order number from the website, and they say that it's useless. Supposedly, there's a problem with orders from Westminster, and they've always never recieved online orders from Westminster?!!?! She said they all get lost?!??! :dozey:
And the lady had the cheek to tell me I should have called earlier to confirm the order!!!
Now I've got to wait till October before I get it installed. Being a student, I wanted it done before term started. Now, I've got to wait till a weekend in Oct before I can get it installed...
Sorry, just a rant. But it's definately not a good start to my BB experience with NTL.. Should've stuck with ADSL..
Decided that I'll get broadband installed in my flat. I know it's available, as I've been recieving leaflets about it, and called the Westminster support office to check. (I've had NTL analogue TV for the past 2 years)
I've been overseas the past month, and knowing that the lead time for installation is quite long, I ordered from the NTLhome website, so I could get it installed once I got back to london. It even allowed me to choose an installation date (15th Sept.. AM, not PM even).
Just got back yesterday, and when I called NTL to confirm that they were coming on Wednesday, they tell me that they never got my order!! (Oh, this was after I was passed through 4 departments.. ) I tell them that I've even got an order number from the website, and they say that it's useless. Supposedly, there's a problem with orders from Westminster, and they've always never recieved online orders from Westminster?!!?! She said they all get lost?!??! :dozey:
And the lady had the cheek to tell me I should have called earlier to confirm the order!!!
Now I've got to wait till October before I get it installed. Being a student, I wanted it done before term started. Now, I've got to wait till a weekend in Oct before I can get it installed...
Sorry, just a rant. But it's definately not a good start to my BB experience with NTL.. Should've stuck with ADSL..