wkbuk
17-08-2004, 16:03
here is my tale of woe
Tuesday 3/8/04 broadband service failed, tried resetting modem several times,
Wednesday 4/8/04 tried resetting modem several times to no avail, called customer service, was told after a number of tests that the problem was with broadband modem and that an engineer would be around the next day,
Thursday 5/8/04 no engineer, called customer services again, advised engineer would be there Friday,
Friday, 6/8/04, no engineer, called again, apologies provided; told would be chased up immediately as an urgent matter and someone would be in contact with me that day,
Tuesday, 10/8/04, no one had contacted me, no engineer had called and broadband still not working after a week. Called customer services again and a engineer was promised on Monday morning 16/8/04 ,
Tuesday 17/08/04, no engineer arrived as promised, and broadband still not working, so called customer services again. Was told an engineer was called out, but did not come to my home; not sure what he / she did but my service has not been fixed, and given the problem was as advised with my cable modem this did not seem appropriate. No one called to check even to see that whatever was done had resolved the problem and I waited at home all day for someone to call as promised. Was then told that an engineer would have to be re booked and the earliest was next Monday 23/8/04; a full three weeks of service outage.
have tried and tried with CS but keep banging against a brick wall , have so far spent over 6 hours on the phone notwithstanding wasting days waiting for non existant engineers...why is it that you can not get hold of any manager at NTL and make them responsible for the incompetent service..they all hide behind the call centres..leaving those poor sods to suffering daily verbal harrassment from angry users like myself
what compenastion do i get..and who will pay for my dial up costs ???
does any one know the phone numbers of the managers at NTL so i can call them to get some real action
Tuesday 3/8/04 broadband service failed, tried resetting modem several times,
Wednesday 4/8/04 tried resetting modem several times to no avail, called customer service, was told after a number of tests that the problem was with broadband modem and that an engineer would be around the next day,
Thursday 5/8/04 no engineer, called customer services again, advised engineer would be there Friday,
Friday, 6/8/04, no engineer, called again, apologies provided; told would be chased up immediately as an urgent matter and someone would be in contact with me that day,
Tuesday, 10/8/04, no one had contacted me, no engineer had called and broadband still not working after a week. Called customer services again and a engineer was promised on Monday morning 16/8/04 ,
Tuesday 17/08/04, no engineer arrived as promised, and broadband still not working, so called customer services again. Was told an engineer was called out, but did not come to my home; not sure what he / she did but my service has not been fixed, and given the problem was as advised with my cable modem this did not seem appropriate. No one called to check even to see that whatever was done had resolved the problem and I waited at home all day for someone to call as promised. Was then told that an engineer would have to be re booked and the earliest was next Monday 23/8/04; a full three weeks of service outage.
have tried and tried with CS but keep banging against a brick wall , have so far spent over 6 hours on the phone notwithstanding wasting days waiting for non existant engineers...why is it that you can not get hold of any manager at NTL and make them responsible for the incompetent service..they all hide behind the call centres..leaving those poor sods to suffering daily verbal harrassment from angry users like myself
what compenastion do i get..and who will pay for my dial up costs ???
does any one know the phone numbers of the managers at NTL so i can call them to get some real action