gazzae
12-08-2004, 20:39
Hi All,
Was round at my grans last night, when she was trying to use the internet she was getting redirected to outbreak.ntli page or something. Went round last night cleaned the virus using the tool provided by NTL, then installed av software and a firewall, according to the webpage once you cleaned the viri off you would be reconnected. So I told her to wait till morning and try again then, but it was still the same.
Tried calling NTL tonight but after being on hold for ages said to my gran to try in the morning when it would be quiet.
Will it just be a simple matter for her to get reconnected? How come it didn't reconnect her automatically when the viri were cleaned off?
Thanks
Was round at my grans last night, when she was trying to use the internet she was getting redirected to outbreak.ntli page or something. Went round last night cleaned the virus using the tool provided by NTL, then installed av software and a firewall, according to the webpage once you cleaned the viri off you would be reconnected. So I told her to wait till morning and try again then, but it was still the same.
Tried calling NTL tonight but after being on hold for ages said to my gran to try in the morning when it would be quiet.
Will it just be a simple matter for her to get reconnected? How come it didn't reconnect her automatically when the viri were cleaned off?
Thanks