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tomcooper
29-07-2004, 22:36
Playing online games i get periods of lag every few minutes every day i play

I want to know how it can be fixed

I was constantly pinging the server did a tracert to the server during some of this lag and attached the result

It happens after 7pm but it pops up at the most irritating times and i want it to stop before i move to another service

Its hop #2 which has an address of 172.30.119.254

Thanks

tom

Ignition
30-07-2004, 01:53
http://www.cableforum.co.uk/board/showthread.php?t=15305 please :)

homealone
30-07-2004, 02:18
Playing online games i get periods of lag every few minutes every day i play

I want to know how it can be fixed

I was constantly pinging the server did a tracert to the server during some of this lag and attached the result

It happens after 7pm but it pops up at the most irritating times and i want it to stop before i move to another service

Its hop #2 which has an address of 172.30.119.254

Thanks

tom


please take note of JustAnotherN00b's post, Tom, I tried a tracert to the hop #2 you posted, but it soon closed up .......

Ignition
30-07-2004, 04:58
The OP doesn't really have enough information in it, doesn't have the constant pattern of prolonged loss that one normally sees from say a return path fault nor do we know the capabilities of the target server.

Really really really need at least traceroutes to a couple of other servers and most importantly line test from broadbandreports.

tomcooper
30-07-2004, 12:53
ok here are two traces done at 12pm when its fine

tracert www.bbc.co.uk

Tracing route to www.bbc.co.uk [212.58.224.85]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 9 ms 10 ms 9 ms 172.30.119.254
3 12 ms 9 ms 9 ms cmbg-t2cam1-a-ge94.inet.ntl.com [80.1.202.21]
4 11 ms 11 ms 11 ms cmbg-t2core-a-ge-wan61.inet.ntl.com [80.1.201.25
]
5 13 ms 12 ms 14 ms pop-bb-a-so-200-0.inet.ntl.com [62.253.188.193]

6 20 ms 24 ms 18 ms tele-ic-2-so-000-0.inet.ntl.com [62.253.185.86]

7 11 ms 13 ms 13 ms 212.58.239.217
8 13 ms 12 ms 13 ms 212.58.238.129
9 13 ms 13 ms 13 ms www.bbc.co.uk [212.58.224.85]

Trace complete.


tracert www.yahoo.co.uk

Tracing route to www2.vip.ukl.yahoo.com [217.12.3.11]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 12 ms 9 ms 9 ms 172.30.119.254
3 9 ms 9 ms 10 ms cmbg-t2cam1-a-ge94.inet.ntl.com [80.1.202.21]
4 10 ms 9 ms 9 ms cmbg-t2core-a-ge-wan61.inet.ntl.com [80.1.201.25
]
5 13 ms 13 ms 13 ms pop-bb-a-so-200-0.inet.ntl.com [62.253.188.193]

6 13 ms 11 ms 19 ms tele-ic-2-so-000-0.inet.ntl.com [62.253.185.86]

7 15 ms 14 ms 14 ms linx1-g50.lng.yahoo.com [195.66.224.129]
8 15 ms 15 ms 15 ms bas1.101.the.yahoo.com [217.12.0.233]
9 14 ms 15 ms 20 ms bas1.4.ukl.yahoo.com [217.12.0.141]
10 16 ms 15 ms 16 ms www.yahoo.co.uk [217.12.3.11]

Trace complete.

Line test results

http://www.broadbandreports.com/quality/nil/1466110

Generally its a very nice connection but from 7-10pm the pausing caused from non response of the 172.30.119.254 node makes it impossible to play online games successfully

thanks

tom

John Doe
30-07-2004, 14:12
With regards to the ping test results you should expext ping times of ~90ms to any server in the US, its a long way away! but they seemed ok. Thats also the return path which uses different routes to your upstream path.

My hunch would be a possible upstream (to the or including the ubr) issue.

Try using the pathping command, it sends a few more pings and is a bit more thorough. Uk servers.

tomcooper
30-07-2004, 14:40
i'll do the pathping command tonight when im using the connection for gaming and will post the results here

tomcooper
16-08-2004, 23:15
i managed to do a pathping to www.yahoo.co.uk when i had the loss of traffic

i was pinging yahoo.co.uk at the same time and its visable in the attached picture

its hop # 2 im sure

http://www.cableforum.co.uk/board/attachment.php?attachmentid=3100&stc=1

Chris W
17-08-2004, 01:13
tomcooper... (sorry for being offtopic)

to copy from a dos window, click on the icon in the top left, then chose edit, mark, then press enter. then paste here... easier to read ;)

MB

tomcooper
17-08-2004, 13:54
tomcooper... (sorry for being offtopic)

to copy from a dos window, click on the icon in the top left, then chose edit, mark, then press enter. then paste here... easier to read ;)

MB

post #5 ;)

tomcooper
20-08-2004, 22:05
its getting unbearable

disconnecting me from servers due to the timeouts every half an hour or so

tomcooper
05-09-2004, 18:04
Some stats for a server i tried playing on which disconnected me after 5 secs on joining it

pathping 217.172.182.40

Tracing route to ip-217-172-182-40.inaddr.intergenia.de [217.172.182.40]
over a maximum of 30 hops:
0 tompc [192.168.1.7]
1 my.router [192.168.1.1]
2 10.132.7.254
3 cmbg-t2cam1-b-ge94.inet.ntl.com [80.1.202.149]
4 cmbg-t2core-b-ge-wan61.inet.ntl.com [80.1.201.153]
5 nth-bb-b-so-210-0.inet.ntl.com [62.253.188.197]
6 pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]
7 amst-ic-1-so-000-0.inet.ntl.com [62.253.188.94]
8 AMS-IX.AMS-1-eth010-101.nl.lambdanet.net [195.69.144.212]
9 DUS-2-pos700-1.de.lambdanet.net [82.197.128.18]
10 DUS1-5029-D.de.lambdanet.net [217.71.104.30]
11 ip-217-172-182-40.inaddr.intergenia.de [217.172.182.40]

Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 tompc [192.168.1.7]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% my.router [192.168.1.1]
5/ 100 = 5% |
2 39ms 5/ 100 = 5% 0/ 100 = 0% 10.132.7.254
0/ 100 = 0% |
3 32ms 5/ 100 = 5% 0/ 100 = 0% cmbg-t2cam1-b-ge94.inet.ntl.com [8
0.1.202.149]
0/ 100 = 0% |
4 44ms 5/ 100 = 5% 0/ 100 = 0% cmbg-t2core-b-ge-wan61.inet.ntl.co
m [80.1.201.153]
0/ 100 = 0% |
5 36ms 6/ 100 = 6% 1/ 100 = 1% nth-bb-b-so-210-0.inet.ntl.com [62
.253.188.197]
0/ 100 = 0% |
6 41ms 6/ 100 = 6% 1/ 100 = 1% pop-bb-a-so-100-0.inet.ntl.com [21
3.105.172.14]
0/ 100 = 0% |
7 59ms 6/ 100 = 6% 1/ 100 = 1% amst-ic-1-so-000-0.inet.ntl.com [6
2.253.188.94]
0/ 100 = 0% |
8 46ms 6/ 100 = 6% 1/ 100 = 1% AMS-IX.AMS-1-eth010-101.nl.lambdan
et.net [195.69.144.212]
0/ 100 = 0% |
9 48ms 6/ 100 = 6% 1/ 100 = 1% DUS-2-pos700-1.de.lambdanet.net [8
2.197.128.18]
0/ 100 = 0% |
10 52ms 6/ 100 = 6% 1/ 100 = 1% DUS1-5029-D.de.lambdanet.net [217.
71.104.30]
0/ 100 = 0% |
11 54ms 5/ 100 = 5% 0/ 100 = 0% ip-217-172-182-40.inaddr.intergeni
a.de [217.172.182.40]

Trace complete.

tomcooper
21-01-2006, 21:18
pathping www.ntlworld.com

Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:
0 HAZ_LAPTOP [192.168.1.3]
1 my.router [192.168.1.1]
2 10.132.7.!!!
3 cmbg-t2cam1-a-ge94.inet.ntl.com [80.1.202.21]
4 cmbg-t2core-a-ge-wan62.inet.ntl.com [80.1.201.37]
5 pop-bb-a-so-132-0.inet.ntl.com [62.253.188.193]
6 win-bb-b-so-500-0.inet.ntl.com [62.253.185.202]
7 win-dc-b-v903.inet.ntl.com [213.105.174.38]
8 www.ntlworld.com [212.250.162.47]

Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 HAZ_LAPTOP [192.168.1.3]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% my.router [192.168.1.1]
9/ 100 = 9% |
2 --- 100/ 100 =100% 91/ 100 = 91% 10.132.7.!!!
0/ 100 = 0% |
3 16ms 9/ 100 = 9% 0/ 100 = 0% cmbg-t2cam1-a-ge94.inet.ntl.com [8
0.1.202.21]
0/ 100 = 0% |
4 22ms 9/ 100 = 9% 0/ 100 = 0% cmbg-t2core-a-ge-wan62.inet.ntl.co
m [80.1.201.37]
0/ 100 = 0% |
5 17ms 9/ 100 = 9% 0/ 100 = 0% pop-bb-a-so-132-0.inet.ntl.com [62
.253.188.193]
0/ 100 = 0% |
6 21ms 9/ 100 = 9% 0/ 100 = 0% win-bb-b-so-500-0.inet.ntl.com [62
.253.185.202]
0/ 100 = 0% |
7 25ms 9/ 100 = 9% 0/ 100 = 0% win-dc-b-v903.inet.ntl.com [213.10
5.174.38]
0/ 100 = 0% |
8 20ms 9/ 100 = 9% 0/ 100 = 0% www.ntlworld.com [212.250.162.47]


Trace complete.

happening again

looks like the modem (hop 2) to me again???

Ignition
21-01-2006, 22:25
Ummm.

Wanna try finding an even older thread to resurrect while you're at it? This thread was 15 months old and the 15 months old part adds absolutely no value at all to current issues.

Any chance of a normal traceroute, and perhaps a ping -n 100 www.ntlworld.com. Pathping is a pain to read and misleading.

Could a moderator please split this and previous post off and lock the old thread to avoid confusion, thanks.

John Doe
22-01-2006, 05:04
Ummm.

Wanna try finding an even older thread to resurrect while you're at it? This thread was 15 months old and the 15 months old part adds absolutely no value at all to current issues.

Why does age matter? It's a fault with he same symptons, if another user were to 'Reply' with the same problem you wouldnt suggest they create a new thread, would you?

Any chance of a normal traceroute, and perhaps a ping -n 100 www.ntlworld.com (http://www.ntlworld.com). Pathping is a pain to read and misleading.

Oly misleading to those who dont understand/cant read the information being provided. I suppose you would prefer the user to perform 100 pings to every server on the route?

The OP doesn't really have enough information in it, doesn't have the constant pattern of prolonged loss that one normally sees from say a return path fault nor do we know the capabilities of the target server.

A pathping provides enough information to identify connectivity issues to all servers on the return path. 100 pings to a server is sufficient to identify a problem with it. It also allows you to identify issues with servers on the route and the target server. Pathping performs the same actions as tracert but better, instead of 3 ping statistics per route it does 100.

Could a moderator please split this and previous post off and lock the old thread to avoid confusion, thanks.

I'm not confused, you obviously are. Perhaps you shouldnt reply with posts that dont lead towards a resoloution of tomcooper's problem and create your own treads yourself.



Tomcooper

I dont see an issue with the data you have provided. ntl often prevent their routers from replying to pings and the device at the secobd hop is an ntl router.

It looks like your connection (over the few minutes the pathping was performed) is fine.

I very rarely see ping times to web servers <12 and 20 is okay/good. If anything i would suggest an issue with route 3 beacue it lost 9 packets. (Did you sse that Ignition?) I have send a few ping s to that machine and had no problem but that isnt to say there isnt.

The sympton you describe is more likely to do with load or poor line performance. As the pathping data you have provided doesnt suggest any issues i you advise calling ntl when you experience the problem so they can look at ubr useage and line signal.


Mods, feel free to ban me for back-chat to Ignition. (although i sound big-headed) im happy not to be able to provide any further suport to the users of this forum.

tomcooper
22-01-2006, 17:55
Ignition -> its the same issue which has come back again

the issue is my modem not recieving packets for 10 seconds or so best shown in the top right 'ping picture' in post 8

it disconnects my house from online games (xbox live and BF2) every 10 minutes or so which makes the NTL connection useless

if the games had a longer timeout I would be fine but they dont

its been fine today so far which is a relief :)

richlowe32
25-01-2006, 22:30
Another user here with the same issue, you are not alone :)

I got my cable modem last november, it was great all over christmas. The last couple of weeks however I've seen some very patchy performance. I suffer bad lag online gaming and my voice over IP application (Teamspeak), dumps me too.

I run a windows 98 machine as a router/firewall which shares my connection to the rest of my network. I've done a trace from this machine with similar results. I've had values in excess of 1000ms from the IP 10.66.96.1, I assume this is my modem.

I called customer support, and got told my modem was operating fine (Which it was when I called), and hadn't rebooted for a long time. Got told to call back if the Rdy or Sync lights flicker when I get the problem, otherwise the problem is my end.

Looks to me like my modem is playing up, but I'd like to be sure before calling them and demanding a replacement. Not sure what I can do to check this out though.


Heres an example tracert from when its playing up :

Tracing route to www.bbc.net.uk (http://www.bbc.net.uk) [212.58.224.87]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * 2468 ms 7 ms cosh-t2cam1-a-ge93.inet.ntl.com [80.3.162.5]
4 11 ms 9 ms 10 ms cosh-t2core-a-ge-wan62.inet.ntl.com [80.3.161.17
]
5 12 ms 13 ms 11 ms win-bb-a-so-010-0.inet.ntl.com [62.253.188.249]
6 10 ms 10 ms 11 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]
7 29 ms 13 ms 14 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
8 94 ms 104 ms 97 ms 212.58.238.189
9 11 ms 14 ms 12 ms 212.58.238.133
10 19 ms 17 ms 29 ms www50.thdo.bbc.co.uk [212.58.224.87]
Trace complete.

Compared to one taken 5 seconds later

Tracing route to www.bbc.net.uk (http://www.bbc.net.uk) [212.58.224.89]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 14 ms 13 ms 43 ms 10.66.96.1
3 11 ms 50 ms 20 ms cosh-t2cam1-b-ge93.inet.ntl.com [80.3.162.133]
4 18 ms 14 ms 19 ms cosh-t2core-b-ge-wan62.inet.ntl.com [80.3.161.14
5]
5 11 ms 13 ms 9 ms gfd-bb-b-so-210-0.inet.ntl.com [62.253.188.253]
6 20 ms 18 ms 56 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
7 12 ms 13 ms 16 ms 212.58.238.189
8 20 ms 22 ms 17 ms 212.58.238.149
9 16 ms 18 ms 17 ms www52.thdo.bbc.co.uk [212.58.224.89]
Trace complete.

Stuart
25-01-2006, 22:47
<snip>Any chance of a normal traceroute, and perhaps a ping -n 100 www.ntlworld.com (http://www.ntlworld.com). Pathping is a pain to read and misleading.

Oly misleading to those who dont understand/cant read the information being provided. I suppose you would prefer the user to perform 100 pings to every server on the route?

Nope. I personally CAN read the information, and also understand it. Seeing as Ignition was involved with Networking at NTL, and is still actively involved in networking, I suspect he knows how to read and understand the information as well.

However the output from pathping CAN be misleading.

Mods, feel free to ban me for back-chat to Ignition. (although i sound big-headed) im happy not to be able to provide any further suport to the users of this forum.

Why? You haven't been offensive, and we don't ban people for not agreeing.

tomcooper
04-02-2006, 03:46
new record amount of timeouts tonight, getting a bit silly Ive emailed NTL asking them for help.

http://img135.imageshack.us/img135/1774/loss7ny.th.jpg (http://img135.imageshack.us/my.php?image=loss7ny.jpg)

when playing battlefield 2 tonight it was impossible to play with this amount of timeouts as i couldnt even connect to a server but after 10pm I had no trouble with the connection at all and played several hours.

Chrysalis
04-02-2006, 04:56
haha you been downloading lost I see :)

back on the issue, you got packetloss but what I noticed is not a single spike your latency is immaculate. this was happening no matter what ip you ping?