issues2k
14-07-2004, 14:08
Hi guys ...
Ok, i've been on the 600k (formally 512) for about 2 years now with the same modem, cables, pc etc ... its all been perfect without any problems until 2 sundays ago ...
At about 1pm the modem just rebooted itself and couldnt boot back up, was hanging on recieving (old white motorola surfboard sb400) also the TV was off too. So I give CS a quick buzz and he says no regional faults so i'll book you in for a call out. it came back on 8 hrs later and the next day, an engineer came out, changed a few connections and little bits of equipment and said he'd have to report its to Networks or whatever and off he went
Ever since then tho, my internet just randomly freezes, i staff a very popular online game which constantly uses the connection along with streaming radio and icq etc so all of a sudden, these stop, email stops, cant use the internet at all, even though the modem lights are flashing like crazy, my connection would then come back 5 mins later. It kept getting more frequent so i started the call CS everday, each time i got different stories etc and some tried to blame my PC saying i got virus/spyware chewing up my connection. I did many scans with Norton/Zone Alarms/Spybot/Ad-Aware etc and nothing, so i formatted the hard disk. But still the problem occured, so i tested it on a brand new laptop and still the problem occured.
I finally rang back up for the 6th time 2 days ago and lost my rag, sorry to the poor guy on the fone but this was getting a joke. They all say, oh well im testing the modem and its fine etc and there seems to be no problem. Yeh right whatever. So i finally manage to get a "superior engineer" out today who came at 8am (believe it or not lol) and swapped my modem for one of the new little ones. He left and i booted up, and an hour later it froze again AGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
So i put modem onto USB (used NIC for long time) and its froze once since but hasnt for 2 hrs now (fingers crossed)
So, does anyone know what i can do or whats going on? here's a few details
Area: Kirklees
Town: Huddersfield
OS: Windows XP Pro
Im certain its @ NTL's end, as its only been like this since my modem shut off that Sunday ...
Thanq in advance!
Regards
iSSueS
Ok, i've been on the 600k (formally 512) for about 2 years now with the same modem, cables, pc etc ... its all been perfect without any problems until 2 sundays ago ...
At about 1pm the modem just rebooted itself and couldnt boot back up, was hanging on recieving (old white motorola surfboard sb400) also the TV was off too. So I give CS a quick buzz and he says no regional faults so i'll book you in for a call out. it came back on 8 hrs later and the next day, an engineer came out, changed a few connections and little bits of equipment and said he'd have to report its to Networks or whatever and off he went
Ever since then tho, my internet just randomly freezes, i staff a very popular online game which constantly uses the connection along with streaming radio and icq etc so all of a sudden, these stop, email stops, cant use the internet at all, even though the modem lights are flashing like crazy, my connection would then come back 5 mins later. It kept getting more frequent so i started the call CS everday, each time i got different stories etc and some tried to blame my PC saying i got virus/spyware chewing up my connection. I did many scans with Norton/Zone Alarms/Spybot/Ad-Aware etc and nothing, so i formatted the hard disk. But still the problem occured, so i tested it on a brand new laptop and still the problem occured.
I finally rang back up for the 6th time 2 days ago and lost my rag, sorry to the poor guy on the fone but this was getting a joke. They all say, oh well im testing the modem and its fine etc and there seems to be no problem. Yeh right whatever. So i finally manage to get a "superior engineer" out today who came at 8am (believe it or not lol) and swapped my modem for one of the new little ones. He left and i booted up, and an hour later it froze again AGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
So i put modem onto USB (used NIC for long time) and its froze once since but hasnt for 2 hrs now (fingers crossed)
So, does anyone know what i can do or whats going on? here's a few details
Area: Kirklees
Town: Huddersfield
OS: Windows XP Pro
Im certain its @ NTL's end, as its only been like this since my modem shut off that Sunday ...
Thanq in advance!
Regards
iSSueS