Dravic
19-06-2004, 15:21
I've been suffering from an intermittant connection to my ntl broadband service for a month or so now and phoned ntl a couple of times and they sent out an engineer to fix the fault about 2 weeks ago. He changed the FPA from 6dB to 3dB and said it would be fine. Well it isn't, it was a *bit* better for a few days before getting worse again. It's now back to me rarely staying connected for more than 20 mins and often less than 5 mins. What usually happens is my downloads/browsing gets really slow and then stops altogether. Looking at the lights on my cable modem the u/s one goes out first followed by the d/s one then either the modem seems to reset itself (followed by a message about network cable unplugged on win2k) or i have to unplug the power lead and plug it in again. I downloaded a copy of DocsDiag and have posted some results below (I have a few more if they're any use). Although it often comes up with cable modem not found. I connect my pc directly to the cable modem with VIA Rhine II onboard ethernet. I tried using another 3com PCI card but that failed to improve things. I have a dual boot system running win2k/Mandrake 10 official and get the same problems on both o/s. Any help with this would be greatly appreciated. Else it means phoning ntl again :(
DocsDiag v030720 Copyright 2001-3 Robin Walker rdhw@cam.ac.uk (rdhw@cam.ac.uk)
Ambit EuroDOCSIS Cable Modem 60549EU HW_Rev:1.9, SW_Rev:2.40.3225
System up time = 0 days 00h 00m 16.00s
Downstream channel ID = 3
Downstream channel frequency = 586750000 Hz
Downstream received signal power = 0.1 dBmV
Upstream channel ID = 2
Upstream channel frequency = 41584000 Hz
QoS max upstream bandwidth = 256000 bps
QoS max downstream bandwidth = 1024000 bps
SigQu: Signal to Noise Ratio = 32.7 dB
Cable modem status = Operational
Upstream transmit signal power = 40.0 dBmV
Date and Time = 2004-06-01,12:40:41.0
Configuration filename = ntlhm120-gold.cm
Press any key to continue . . .
DocsDiag v030720 Copyright 2001-3 Robin Walker rdhw@cam.ac.uk (rdhw@cam.ac.uk)
Ambit EuroDOCSIS Cable Modem 60549EU HW_Rev:1.9, SW_Rev:2.40.3225
System up time = 0 days 00h 00m 16.00s
Downstream channel ID = 3
Downstream channel frequency = 586750000 Hz
Downstream received signal power = 0.1 dBmV
Upstream channel ID = 2
Upstream channel frequency = 41584000 Hz
QoS max upstream bandwidth = 256000 bps
QoS max downstream bandwidth = 1024000 bps
SigQu: Signal to Noise Ratio = 32.7 dB
Cable modem status = Operational
Upstream transmit signal power = 40.0 dBmV
Date and Time = 2004-06-01,12:40:41.0
Configuration filename = ntlhm120-gold.cm
Press any key to continue . . .