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BootBoy
14-06-2004, 15:42
Hi all,

Can anybody tell me if I am on the gold or silver tariff?

I upgraded to 1MB for a month, decided I didn't need it so call CS and downgrded back to 600.

I have just checked docsdiag, and get this:


QoS max upstream bandwidth = 256000 bps
QoS max downstream bandwidth = 1024000 bps
SigQu: Signal to Noise Ratio = 31.7 dB
Cable modem status = Operational
Upstream transmit signal power = 45.2 dBmV
Date and Time = 2004-06-14,14:36:21.0
Configuration filename = ntlhm120-silver.cm

I appear to be on a silver config but a 1024000 bps.

More importantly, what am I being charged for?
My DD doesn't come out till later in the month so I don't know what I'm paying.
Derek
14-06-2004, 15:44
Where about in the country are you?
BootBoy
14-06-2004, 15:59
Where about in the country are you?
I'm in Sunny Leeds.
Chrysalis
14-06-2004, 16:26
heh my guess is if it is saying silver config you will be charged for 600kbit and recieve the 1mbit service.
Jason1
14-06-2004, 16:33
might be an idea to call cust services to confirm what package your on because you have forgot Just in case you havent been downgraded and they bill you for the 1mb service
BootBoy
14-06-2004, 16:54
might be an idea to call cust services to confirm what package your on because you have forgot Just in case you havent been downgraded and they bill you for the 1mb service
Just called CS. I am on Silver. He did tell me that the speeds have just been increased, but that would only put me on 750.

I was upfront with him, and he didn't seem bothered that I appear to be getting 1mb for the price of 600, So all is well.

I'll probably find it dropped to 750 by tomorrow!:D
happymeal
14-06-2004, 17:15
Have the speeds been increased then?
paulyoung666
14-06-2004, 17:21
Have the speeds been increased then?


not on teesside they aint :(

edit :- Mon, 14 Jun 2004 16:23:21 UTC
1st 128K took 1812 ms = 72336 Bytes/sec = approx 602 kbits/sec
2nd 128K took 1833 ms = 71507 Bytes/sec = approx 595 kbits/sec
3rd 128K took 1823 ms = 71899 Bytes/sec = approx 598 kbits/sec
4th 128K took 1752 ms = 74813 Bytes/sec = approx 622 kbits/sec
:(
Bill C
14-06-2004, 18:06
Have the speeds been increased then?



News to me if they have.



Speed test here in Warrington just know.


Mon, 14 Jun 2004 17:07:56 UTC
1st 128K took 1078 ms = 121588 Bytes/sec = approx 1012 kbits/sec
2nd 128K took 1062 ms = 123420 Bytes/sec = approx 1027 kbits/sec
3rd 128K took 1032 ms = 127008 Bytes/sec = approx 1057 kbits/sec
4th 128K took 1062 ms = 123420 Bytes/sec = approx 1027 kbits/sec
Chris W
14-06-2004, 18:08
Have the speeds been increased then?

no.
Bill C
14-06-2004, 18:09
no.



:LOL: Short and sweet :)
Darren Wilson
14-06-2004, 18:54
I have just spoken to NTL customer services and the speed increases still have no set date, but the person did slip up and mention that the 1Mb will probably be going to 2Mb instead of 1.5Mb to be 'sort of inline with Telewest and will rise to 3Mb when the 2 companies merge' (I must have missed something if this has been mentioned!!!!!).
Paul
14-06-2004, 19:38
.... but the person did slip up and mention that the 1Mb will probably be going to 2Mb instead of 1.5Mb to be 'sort of inline with Telewest and will rise to 3Mb when the 2 companies merge' ....

Don't you just love rumours :)
arcamalpha2004
14-06-2004, 19:43
Don't you just love rumours :)

I know what you mean pem, especially that one about a speed increase in late summer, well now they have a brilliant excuse if it takes till xmas, youre going to get 2mb!;)
mrmassive
14-06-2004, 19:55
i was on the 1meg downgraded to 600k. But I was kept on the 1meg and paid for 600k service for 14months. thast the best Ive had off good ol ntl lol
Ignition
14-06-2004, 21:54
A bizarre one indeed. You are receiving the gold CM file, hence the 1024k cap being shown - I'm rather confused as to why docsdiag is reporting silver! Wanna give me your IP address so I can check this out?
Speed increase rumours = nonsense, the new CM files have not been distributed to DHCPs yet so I'd be rather impressed to say the least if you managed to download them now...
BootBoy
15-06-2004, 12:48
A bizarre one indeed. You are receiving the gold CM file, hence the 1024k cap being shown - I'm rather confused as to why docsdiag is reporting silver! Wanna give me your IP address so I can check this out?
Speed increase rumours = nonsense, the new CM files have not been distributed to DHCPs yet so I'd be rather impressed to say the least if you managed to download them now...
Only if you promise not to downgrade me!:)
Ignition
15-06-2004, 23:42
Only if you promise not to downgrade me!:)

I can't do that - I'll look but not touch :)
BBKing
16-06-2004, 07:17
Enough about your love life, n00b.

That is an odd one though. I'd tend to trust the filename more than the upstream/downstream speeds when it comes to which service you're being billed for, as the billing system has no knowledge of the speeds, just the service level. Hence if it's giving you silver, it should be charging you silver*

1.5Mb - 2Mb? It's a good thing we let the customer support people announce things, isn't it?

* If it's working properly that is...
BootBoy
16-06-2004, 18:21
I can't do that - I'll look but not touch :)
PM on its way!

Cheers