Nitrox
21-04-2004, 21:10
Since NTL recently implemented their new internal system for billing etc, I have had never ending problems with my TV service being cut. I am told, when I phone up, that's it because of late payment. OK, so lets take last months bill. Dated 10th March, I paid it over the phone with my debit card on 5th April. Far too late you might say, but where on the bill does it state the payment terms ? I have subsequently been told by CS that payment is due immediately on receipt of the bill. I have always paid my previous bills at least a week before I know the next one is due. Never had any problems, and never had the service cut.
Tonight I phone up CS, and spoke to a very pleasant Scottish lady who said she would have the service turned on within the hour. That was at 6.10 pm. At 7.30 pm I phone back and speak to another Scottish lady who said the previous lady had not turned on a certain package and that she had now sorted the problem. Really ? Guess what......
I do not want to spend my evenings on the phone to CS trying to sort out sh1te all the time. They were really helpful at CS, but do they really know what they're doing ? Why am I still not reconnected ?
And, no doubt when I get my next bill, I will be charged for a service I have not had for the past 2 days. And I probably won't have the energy or can be bothered to raise the point to CS.
Just annoying.
Tonight I phone up CS, and spoke to a very pleasant Scottish lady who said she would have the service turned on within the hour. That was at 6.10 pm. At 7.30 pm I phone back and speak to another Scottish lady who said the previous lady had not turned on a certain package and that she had now sorted the problem. Really ? Guess what......
I do not want to spend my evenings on the phone to CS trying to sort out sh1te all the time. They were really helpful at CS, but do they really know what they're doing ? Why am I still not reconnected ?
And, no doubt when I get my next bill, I will be charged for a service I have not had for the past 2 days. And I probably won't have the energy or can be bothered to raise the point to CS.
Just annoying.