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Virgin sends malware warning letters to customers

# 20 June 2011, 04:09 by Chris T

Virgin Media has written to 1,500 customers to warn them that their computers could be passing on their bank details to criminal gangs.

The computers were identified by the Serious and Organised Crime Agency (SOCA) as being infected with the SpyEye Trojan, a piece of software that steals online banking credentials.

SOCA tipped off VM and VM has in turn told the affected customers to take action to clear the infection from their machines. It has offered a free download of a PC health-check utility to help.

It’s the first time a British internet service provider (ISP) has written to customers to warn them in this way.

“With increasing numbers of people getting online and a nation reliant on broadband, consumers are looking for more from their service providers to give them the confidence their online world is safe,” said Jon James, executive director of broadband at Virgin Media.

But there’s a role for customers too – the company added that a quarter of all customers contacting its help centre still do not have any kind of virus protection installed on their computers.

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