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Virgin Broadband comes joint-second in customer satisfaction poll

# 3 July 2007, 23:11 by matt

In a YouGov survey of 11,000 UK broadband customers on behalf of uSwitch, Virgin Media came joint-second with a customer satisfaction score of 76%, along with AOL & Sky Broadband. Plusnet came first, with 78% customer satisfaction.

Orange & TalkTalk were at the bottom of the table. Orange had the highest percentage of unsatisfied customers in the poll, with 35%, followed by TalkTalk with 31%.

Sky Broadband beat Virgin for “value for money”, with 83% versus Virgin’s 68%. Virgin had a slight edge on Sky for customer support satisfaction, with 55% versus Sky’s 48%.


The Guardian


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