100M Glasgow G20 upload network issues - Page 2

Andrewcrawford23 · 26-02-2012, 11:00

Quote:

Originally Posted by andrewstevenson

Yeah my iPhone browses the internet, download from Playstation store it's just online gaming is the issue

---------- Post added at 10:20 AM ---------- Previous post was at 10:19 AM ----------

Also forgot to add my ps3 is connected by Ethernet not wireless

ive not had much time to rad the full thread or your issues but it seem your best problem is gaming, i would say that it is the shub itself tha tis the problme as it crap, wha ti suggest is if you have a router plug that into the shub and turn the shub into mode mode see hwo it oges if not turn it into modem mode and jsut conenct the playstation 3 and see if you can game if oyu can then it the router part fo the shub that is meesed up or could be, once oyu have tried that post your results ill then try post other things to do, if oyu havea comptuer that will be good to, to do some tests

26-02-2012, 16:19

Quote:

Originally Posted by Andrewcrawford23

Quote:

Originally Posted by andrewstevenson

Yeah my iPhone browses the internet, download from Playstation store it's just online gaming is the issue

---------- Post added at 10:20 AM ---------- Previous post was at 10:19 AM ----------

Also forgot to add my ps3 is connected by Ethernet not wireless

ive not had much time to rad the full thread or your issues but it seem your best problem is gaming, i would say that it is the shub itself tha tis the problme as it crap, wha ti suggest is if you have a router plug that into the shub and turn the shub into mode mode see hwo it oges if not turn it into modem mode and jsut conenct the playstation 3 and see if you can game if oyu can then it the router part fo the shub that is meesed up or could be, once oyu have tried that post your results ill then try post other things to do, if oyu havea comptuer that will be good to, to do some tests

Hi first of all I put it into mode
Mode but nothing changed speed download still between 40 mb and 101 mb and upstream still under 1mb at between 0.24mb and 0.42 mV

Andrewcrawford23 · 26-02-2012, 17:18

if you havea computer go to command promot and type ping -n 100 bbc.co.uk and post the results please

post your modme upstream and downstream power levels

General Maximus · 26-02-2012, 17:23

Quote:

Originally Posted by Andrewcrawford23

post your modme upstream and downstream power levels

he already has

Quote:

Originally Posted by andrewstevenson

Hi first of all I put it into mode

have you got another router or was you directly connecting your ps3 to the shub?

Martin_D · 26-02-2012, 17:36

Give this a try

- Access super hub configuration page.
- In the Advanced section select DMZ Host and change the MTU Size from 0 to 1487

26-02-2012, 17:56

Quote:

Originally Posted by Martin Dee 11

Give this a try

- Access super hub configuration page.
- In the Advanced section select DMZ Host and change the MTU Size from 0 to 1487

Nothing changes upload still under half a mb

---------- Post added at 17:56 ---------- Previous post was at 17:47 ----------

Quote:

Originally Posted by Andrewcrawford23

if you havea computer go to command promot and type ping -n 100 bbc.co.uk and post the results please

post your modme upstream and downstream power levels

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Andi>ping -n 100 bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=17ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=22ms TTL=244
Reply from 212.58.241.131: bytes=32 time=22ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=17ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=30ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=29ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=23ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=22ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=22ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=27ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=19ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=17ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=22ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=18ms TTL=244
Reply from 212.58.241.131: bytes=32 time=24ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=21ms TTL=244
Reply from 212.58.241.131: bytes=32 time=20ms TTL=244

Ping statistics for 212.58.241.131:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 30ms, Average = 19ms============================================== ========

i gog this in the logs does it mean anything
Illegal TCP header 353 Sun Feb 26 09:26:44 2012 192.168.0.6:0 197.xxx.38.190:0 hidden some numbers

================================================== =======

Now Levels

ocked QAM256 15 55616000 Kbits/sec 323000000 Hz 1.6 dBmV 38.6 dB Hybrid
Locked QAM256 11 55616000 Kbits/sec 291000000 Hz 2.6 dBmV 38.7 dB Hybrid
Locked QAM256 12 55616000 Kbits/sec 299000000 Hz 2.8 dBmV 39.1 dB Hybrid
Locked QAM256 13 55616000 Kbits/sec 307000000 Hz 2.6 dBmV 38.8 dB Hybrid
Locked QAM256 14 55616000 Kbits/sec 315000000 Hz 2.1 dBmV 38.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 34 20480 Kbits/sec 35800000 Hz 35.5 dBmV
Locked ATDMA 35 20480 Kbits/sec 27400000 Hz 35.5 dBm

notes look at earlier upsteam frequency now both are 35.5 instead of one 35.5 and one 37

Martin_D · 26-02-2012, 18:02

Quote:

Originally Posted by andrewstevenson

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 14 55616000 Kbits/sec 315000000 Hz 2.1 dBmV 38.5 dB Hybrid
Locked QAM256 11 55616000 Kbits/sec 291000000 Hz 2.8 dBmV 38.2 dB Hybrid
Locked QAM256 12 55616000 Kbits/sec 299000000 Hz 2.6 dBmV 38.6 dB Hybrid
Locked QAM256 13 55616000 Kbits/sec 307000000 Hz 2.6 dBmV 38.4 dB Hybrid
Locked QAM256 15 55616000 Kbits/sec 323000000 Hz 1.5 dBmV 38.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 33 20480 Kbits/sec 45800000 Hz 37.0 dBmV
Locked ATDMA 35 20480 Kbits/sec 27400000 Hz 35.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 67506
Max Traffic Rate 110000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps

--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 3967
Max Traffic Rate 10250000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

one of has Upstream Channels has changed from 33 to 34 ?

26-02-2012, 18:02

Quote:

Originally Posted by Martin Dee 11

Quote:

Originally Posted by andrewstevenson

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 14 55616000 Kbits/sec 315000000 Hz 2.1 dBmV 38.5 dB Hybrid
Locked QAM256 11 55616000 Kbits/sec 291000000 Hz 2.8 dBmV 38.2 dB Hybrid
Locked QAM256 12 55616000 Kbits/sec 299000000 Hz 2.6 dBmV 38.6 dB Hybrid
Locked QAM256 13 55616000 Kbits/sec 307000000 Hz 2.6 dBmV 38.4 dB Hybrid
Locked QAM256 15 55616000 Kbits/sec 323000000 Hz 1.5 dBmV 38.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 33 20480 Kbits/sec 45800000 Hz 37.0 dBmV
Locked ATDMA 35 20480 Kbits/sec 27400000 Hz 35.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 67506
Max Traffic Rate 110000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps

--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 3967
Max Traffic Rate 10250000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

one of has Upstream Channels has changed from 33 to 34 ?

Does that mean anything good or bad

General Maximus · 26-02-2012, 18:15

changing channels isnt a problem

26-02-2012, 18:16

Any there causing wired and wireless issues

Icenoodle · 26-02-2012, 21:13

Hey, there's a few people having what sounds like exactly the same problems, three of us on this thread in G20: http://community.virginmedia.com/t5/...d/td-p/1061457

Reckon we need to pester Virgin into looking into it!

26-02-2012, 21:31

Quote:

Originally Posted by Icenoodle

Hey, there's a few people having what sounds like exactly the same problems, three of us on this thread in G20: http://community.virginmedia.com/t5/...d/td-p/1061457

Reckon we need to pester Virgin into looking into it!

Hi mate good to hear it not just me, well they told me they are going out to broomhill Tommorrow do you want a number for network and fault number

Icenoodle · 26-02-2012, 21:48

Interesting. Here's hoping. I've been discussing it with them on PMs but not since I found out there's other people getting the same problems, amazing it's taken this much research to get it sorted. Aye, might as well give us the numbers.

Andrewcrawford23 · 26-02-2012, 21:48

Quote:

Originally Posted by andrewstevenson

Hi mate good to hear it not just me, well they told me they are going out to broomhill Tommorrow do you want a number for network and fault number

CALL VIRIGN TECHICNAL SUPPORT TELLIGN THEM OYU HAVIGN CONENCTION ISSUE WHER EYOUR CONENCTION DROPS OUT THEY HOULD SCAN YOUR MODEM AND WITH THAT LOW A UPSTREAM POWER LEVLE THEY SHOULD BOOK A TECH, IT WILL MOS TLIKELY BE NETWORK ISSUE SO AS POINTED OUT ABOVE THER EOTHER BEING AFFECTED BUT UNTIL VIRIGN GET ENOUGH TECHS BOOKED TO SOW THERE IS A FAULT IN THERE AREA THEY WILL TREAT IT LIKE A INVIDUAL CONENCITON ISSUE

SORRY ABOUT CAPS I HAD JSUT TYPED THAT BEFORE REALISING MY 2YEAR OLD MUS THAVE BENE PLAYING WITH THE KEYBOARD AT SOME POINT, dam i still forgot to take off for tpying that lol

really sorry about caps

26-02-2012, 22:13

Quote:

Originally Posted by Icenoodle

Interesting. Here's hoping. I've been discussing it with them on PMs but not since I found out there's other people getting the same problems, amazing it's taken this much research to get it sorted. Aye, might as well give us the numbers.

I put it on the virgin forum, have you noticed sometimes net works on comp other times fails

---------- Post added at 10:13 PM ---------- Previous post was at 10:09 PM ----------

Quote:

Originally Posted by Andrewcrawford23

Quote:

Originally Posted by andrewstevenson

Hi mate good to hear it not just me, well they told me they are going out to broomhill Tommorrow do you want a number for network and fault number

CALL VIRIGN TECHICNAL SUPPORT TELLIGN THEM OYU HAVIGN CONENCTION ISSUE WHER EYOUR CONENCTION DROPS OUT THEY HOULD SCAN YOUR MODEM AND WITH THAT LOW A UPSTREAM POWER LEVLE THEY SHOULD BOOK A TECH, IT WILL MOS TLIKELY BE NETWORK ISSUE SO AS POINTED OUT ABOVE THER EOTHER BEING AFFECTED BUT UNTIL VIRIGN GET ENOUGH TECHS BOOKED TO SOW THERE IS A FAULT IN THERE AREA THEY WILL TREAT IT LIKE A INVIDUAL CONENCITON ISSUE

SORRY ABOUT CAPS I HAD JSUT TYPED THAT BEFORE REALISING MY 2YEAR OLD MUS THAVE BENE PLAYING WITH THE KEYBOARD AT SOME POINT, dam i still forgot to take off for tpying that lol

really sorry about caps

Dont worry about the caps. I'll call network number and tell them that we know the issue is in the postcode and also log it with virgin customer services and what shocks me is they denied a network fault yesterday