HELP please Connection.

adam6232 · 08-09-2008, 21:14

okay,so my friend bought a laptop while he was living in america, and had internet working fine over there.Vista by the way, so now hes brought it back cause moved back over here now(england) and now has virgin media internet, but i have tried connecting the laptop thruogh my internet aswell, but is not picking up anything. i have tried looking for drivers to download as store supervisors told us to, but still had no look... can anyone recommend some drivers to download, or something to try out please. thanks

MikeyB · 08-09-2008, 22:01

How are you trying to connect, wired or wireless?

What does happen?
If wireless do you get any signal?
Any IP address?
Any error messages?

What make & model is the laptop?

adam6232 · 09-09-2008, 23:03

wired, it says something about not finding the ISP...

---------- Post added at 23:03 ---------- Previous post was at 23:02 ----------

aint sure on the make or model, and i havent got wireless at my house, so i cant test that, he isnt here at the moment

09-09-2008, 23:09

Remember if you are connecting via ethernet after removing it from your own equipment the modem must be powered down to clear the memory or you will find the new device cannot find the internet.

adam6232 · 11-09-2008, 00:18

yeah i done that, i nver knew why, but thanks, but the internet works for me, and its not even picking anything up for his laptop? any suggestions?

Dai · 11-09-2008, 07:22

Check the settings for his network card. Make sure it is set to get IP address and DNS automatically.

Check if he has some funky ISPs software on the machine that could be messing with the connection settings. If so, uninstall it.

adam6232 · 11-09-2008, 21:30

the laptop is HP pavillion dv6000, Vista

---------- Post added at 21:30 ---------- Previous post was at 21:11 ----------

Connection

IPv4 connectivity: Local
Ipv6 connectivity: Limited
Media State: Enabled
Duration -- 00:06:03
Speed: 100.0 Mbps

Network Connection Details#

Connection-specific DNS Suffix
Description NVIDIA nforce Networking
Physical Address: 00-00-00-00-00-00
DHCP Enable: Yes
Autoconfiguration: 169.254.154.51
IPv4: Subnet Mask: 255.255.0.0
IPv4: Default Gateway:
IPv4: DNS server:
IPv4: WINS Server
NetBIOS over TCPIP: Yes
Link-Local IPv6 Address fe80::98ae::5e61:3540:9a33%8
IPv6 Default Gateway
Ipv6 DNS Servers: fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1

11-09-2008, 21:47

Go to control panel>have it in classic view> go to Network and Sharing centre>in tasks on the left click>manage my connections>right click on your LAN connection go down to properties and click on it>in the properties screen look for IPV4 and IPV6 and remove the tick in front of IPV6> click OK or exit, close all open screens and try for the internet.

adam6232 · 11-09-2008, 22:07

thanks for the reply, i tried that, i shall put what is on that page...

Cent fr microsfoft networks
QoS Packet Sheduler
File and printer sharing for microsoft networks
reliable multicast protocol
Internet protocol version 6 (TCP/IPv6)
Internet protocol version 4(TCP/IPv4)
Link Layer Topology Discovery mapper I/O Driver
Link Layer topology Discovery Responder...

All of them are ticked except for the one you told me to, now i ticked it again...and tried unticking IPv4, still the same thing...

can you tell me if its a driver that i need? thanks

---------- Post added at 22:07 ---------- Previous post was at 22:06 ----------

sorry for the spelling, i just noticed,
*client for microsoft networks*

my keyboards a bit messed up at the minute...

11-09-2008, 22:12

IPV4 must remain ticked as that is your IP so ensure that it is done, just leave no tick in IPV6.

Reboot the modem and try to go online when all the lights settle.

adam6232 · 11-09-2008, 22:17

yeah i tried that, along with other things,but no luck

11-09-2008, 22:25

When you double click on the IPV4 and it brings up it properties page ensure that the is no address in there and that the obtain DHCP and DNS are both ticked.

Also after the above open the Internet Explorer go to tools>internet options>advanced>click on reset > follow instructions and try for the internet.

adam6232 · 11-09-2008, 22:46

it is on obtain address automatically and automatical obtain dns etc... done everything so far, still no luck, any more suggestions? thanks

it says unidentified network
access: local only

Dai · 12-09-2008, 07:35

Seems to be a known issue with some routers:

http://support.microsoft.com/kb/928233

http://support.microsoft.com/kb/928152

Someone suggested disabling all file and printer sharing, which fixed it for him.

See thread here:
http://thevistaforums.com/index.php?showtopic=14072

lots of ideas..

popper · 12-09-2008, 09:52

the store supervisors talking about drivers is rather strange as you already have the right driver or it would'nt have worked in the US like it did, as its rj45 ethernet theres nothing needed other than that driver and the working network stack thats already there as it worked once.

its got nothing to do with IPv6 being selected or not,as that is totally seperate and doesnt effect any ipv4 settings or operation in any way.

by far the simplest thing to do is to just remove the entry for the ethernet card and have windows just auto-reinstall it, as that will then add in a brand new ethernet entry into the registry and everything should then be fine, try that.