Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Trespass

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Installation Issues

Trespass
Reply
 
Thread Tools
Old 15-01-2018, 15:14   #1
davetee00
Inactive
 
Join Date: Jan 2018
Posts: 1
davetee00 is an unknown quantity at this point
Trespass

Recently had Virgin Media access my property and lay cables along the length of my rain gutter in front of my door, after previously denying them access to my property. I've contact the CEO's office to complain. I expect this will be a long road to get a resolution. Any advice would be welcome. I don't know why these companies seem to think they have a right to just walk onto someone's property and do what they want....without any permission.
Attached Images
File Type: jpg DSC00774.jpg (116.3 KB, 74 views)
File Type: jpg DSC00776.jpg (129.7 KB, 81 views)
davetee00 is offline   Reply With Quote
Advertisement
Old 16-01-2018, 12:03   #2
Taf
cf.mega poster
 
Taf's Avatar
 
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,784
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Re: Trespass

Gutters are meant to be clean and free of obstructions to work properly. Tell them to remove that cable.
Taf is offline   Reply With Quote
Old 16-01-2018, 15:54   #3
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,612
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: Trespass

Is that supplying your services, or someone elses ?
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 16-01-2018, 16:57   #4
weenie
Believe in yourself ...
 
weenie's Avatar
 
Join Date: Dec 2013
Location: Here & there ...
Services: tv phone mobile broadband V6 and tivo.
Posts: 5,252
weenie has a nice shiny starweenie has a nice shiny star
weenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny star
Re: Trespass

I had this problem years ago and it took months to sort. The trouble I found was that VM would not deal with myself direct and I had to instruct a lawyer in where I needed to prove the land was mine (boundary survey report) and that there was no wayleave for non vital services. I suspect that we needed a lawyer was more to do with my neighbour putting us in a boundary dispute than VM.

My situation was slightly different in that my neighbour said that she owned the land in question so it might be that your neighbour said this as VM assured us that they only did this because they were told by there customer that she owned the land and they had only acted in good faith.

Once I proved the land was mine and that there was no wayleave for services like VM as this could not be classed as a vital service although VM said that a phone line could be classed as a vital service and I remember my lawyer stating in a letter that they could supply the lady in question with a mobile phone among other options example other landline providers, so that blew that argument right out the water.

I admit VM dragged there feet in removing the offending cable, that was until my lawyer made them a very unrealistic offer of renting our land for a £1000 pcm, needless to say they declined our offer of renting our land and after that the offending cable was moved that very week

Good luck but if it is anything like my case you have a battle that you can win and VM know it. I honestly think that VM expected us to do nothing and hope I would go away.

What I will say is VM reimbursed us, plus gave us a 12 month discount on our services as a good will gesture.

What you need to do is check that no wayleave is granted for such services via your property that is of course the service is for neighbouring properties and not your's.

It is my understanding that any wayleave will be noted in your Title Deeds, it may be different where you live as I'm in Scotland.

Good Luck
__________________
A smile is a curve that sets everything straight.

Last edited by weenie; 16-01-2018 at 17:05.
weenie is offline   Reply With Quote
Old 17-01-2018, 17:26   #5
tweetiepooh
Virgin Media Employee
 
tweetiepooh's Avatar
 
Join Date: Sep 2005
Location: Winchester
Services: Staff MyRates BB: VM XXL TV: VM XL Phone : VM XL
Posts: 3,107
tweetiepooh has a bronzed appealtweetiepooh has a bronzed appeal
tweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appeal
Re: Trespass

Aren't people now arguing that internet access is a vital service?
__________________
I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.
tweetiepooh is offline   Reply With Quote
Old 17-01-2018, 18:47   #6
weenie
Believe in yourself ...
 
weenie's Avatar
 
Join Date: Dec 2013
Location: Here & there ...
Services: tv phone mobile broadband V6 and tivo.
Posts: 5,252
weenie has a nice shiny starweenie has a nice shiny star
weenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny star
Re: Trespass

People can argue all they want tweetiepooh unless there is is a Wayleave, Servitude or Easement giving a company rights to land then the property owner I would assume would win the right for the offending cable to be removed from there property especially if the cable is not benefiting there household in anyway and permission has not been given either legally or by the owner of said land.

At the end of day, I suppose it all depends on what is written in the Title deeds.

I'm not legally trained in this so these are just my views and some experience of cables in my property to service a neighbouring household that I got successfully removed

Although it would not surprise me if companies are now paying for these rights to be put in the Title Deeds in all new built properties.
__________________
A smile is a curve that sets everything straight.

Last edited by weenie; 17-01-2018 at 19:22.
weenie is offline   Reply With Quote
Old 17-01-2018, 21:07   #7
weesteev
Cable Guru
 
weesteev's Avatar
 
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,049
weesteev has reached the bronze age
weesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze age
Re: Trespass

Hi Dave

I assume this is for your neighbours connection? Have you spoken with them/have they spoken to you about access? I have to say the gutter is a novel approach to getting a connection in without lifting the monoblock but I'm not sure if this actually constitutes trespass as no physical civils work has been carried out.

Also the previous suggestion that this single drop cable could cause a blockage is a bit ludicrous given the size of the cable compared to the gutter, if anything there is more chance of damage to the drop cable rather than issues of blockages in future.

Regardless, it would be best to chat with your neighbour first as if this is installed already then it would mean terminating their live service. You are correct that this issue may drag out, purely because the install has been carried out without causing any harm to the surrounding carriageway, it would have been different if the contractors had actually lifted monoblock or dug tar routes.

I'm hesitant to offer direct support here if you have gone to the CEO office already, too many cooks spoil the broth and all that! I genuinely think your best option is speak to your neighbour first and see what the situation is... unless of course you aren't on speaking terms! In which case I would wait until the CEO team get back to you, they are a great bunch and tend to respond quickly as they deal with all internal and PR communication.

HTH
__________________


Access Network Innovation @ Liberty Global/Virgin Media

All comments are my own opinion and not a direct expression of LG/VM.
weesteev is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 09:29.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.