Netflix Issues watching TV
30-12-2017, 13:18
|
#1
|
Inactive
Join Date: Dec 2017
Posts: 2
|
Netflix Issues watching TV
I have 2 V6 boxes and the following problem has occurred on both boxes on a couple of occasions. While watching live TV, for example a football match, the Netflix App starts up on its own and it can't be stopped. I cannot even return to live TV once the App has finished starting up and I can still hear the live TV in the background. The only fix is to restart the box. Anyone else have the issue? Thanks in advance for your assistance.
|
|
|
30-12-2017, 13:40
|
#2
|
cf.mega poster
Join Date: Oct 2009
Posts: 2,065
|
Re: Netflix Issues watching TV
There are a number of reports of this behaviour on the Virgin Media community forum.
|
|
|
30-12-2017, 15:13
|
#3
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,700
|
Re: Netflix Issues watching TV
Happened to me this morning. Most frustrating though at least I now know it wasn't my TV.
|
|
|
30-12-2017, 18:03
|
#4
|
cf.mega poster
Join Date: Aug 2009
Posts: 5,386
|
Re: Netflix Issues watching TV
Ive been called out to this and assumed it was the customers own TV, no idea how I could fix it apart from logging out netflix on the v6
|
|
|
30-12-2017, 18:56
|
#5
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,700
|
Re: Netflix Issues watching TV
Although rebooting fixes the immediate problem it doesn't actually solve the problem. I just wish the VM guys over on the community forum would give a straight answer about a proper solution to what is obviously an ongoing problem.
A fair number of different threads going back several weeks. The current reboot advise answers that customers query but when customers point out that the problem still reoccurs nothing further is suggested.
It happened to me to-day when I had my 4 year old grandson watching Bob the Builder on a kids channel. Bob was still building but the screen swapped over to the Netflix screen showing random preview screens and this was was not something either my grandson or I appreciated. Nor was the fact that, as I had to I had to reboot the V6, he missed the end of his program.
An information thread by James W stating
Quote:
A very small number of customers are seeing Netflix flashing on the screen occasionally.
A reboot of the V6 - unplug it from the power, leave thirty seconds, and plug it in again - will resolve this.
Apologies for any inconvenience caused.
|
is far from an acceptable reaction by VM.
http://community.virginmedia.com/t5/...3585109#M23272
|
|
|
06-01-2018, 11:25
|
#6
|
Inactive
Join Date: Dec 2017
Posts: 2
|
Re: Netflix Issues watching TV
Thank you for the replies. As you say, this should be fixed rather than expect customers to be re-boot their box resulting in missing part of what is being watched.
|
|
|
06-01-2018, 14:22
|
#7
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,700
|
Re: Netflix Issues watching TV
I shall whisper this as I don't want to temp fate, but it appears the last amongst many reboots seems to have stopped this issue. So hopefully VMs advise actually became an proper fix.
|
|
|
09-01-2018, 19:44
|
#8
|
Permanently Banned
Join Date: Jan 2012
Location: Near France
Services: Tivo XL
150mb broadband
L phone
Posts: 1,817
|
Re: Netflix Issues watching TV
As I have the old crappy not fit for purpose anymore Tivo Box.... I watch Netflix (through WiFi) on my UHD Smart TV... Ultra High Definition is very good.
|
|
|
10-01-2018, 07:48
|
#9
|
Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
|
Re: Netflix Issues watching TV
Quote:
Originally Posted by richard s
As I have the old crappy not fit for purpose anymore Tivo Box.... I watch Netflix (through WiFi) on my UHD Smart TV... Ultra High Definition is very good.
|
It's well worth upgrading to the V6 now, richard, if you can. You will be amazed at how fast it is, and the 6 tuners are very handy!
|
|
|
10-01-2018, 21:56
|
#10
|
cf.member
Join Date: Oct 2003
Location: Nottingham
Posts: 98
|
Re: Netflix Issues watching TV
Had the phantom Netflix issue on one of my V6 boxes yesterday. Pressing "Back" then "TV" on the remote seemed to get rid of it.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 15:14.
|