B&Q Satellite - Ross freesat box and dish - Page 36

Kymmy · 09-05-2012, 14:15

If it's a fault box then try ROSS and a direct warranty

wombat66 · 10-05-2012, 11:06

Yes, I tried Ross support, but they are most unhelpful and say they have had no other complaints about the HD box. I find this very unlikely, especially in view of the fact that B&Q have withdrawn the kit from sale. Ross say the box was designed for freesat and are really not interested in any problems which occur with other satellite reception

Kymmy · 10-05-2012, 11:21

It might help if you specify what the problem is??? A design fault to one might turn out to be a curable technical fault.

Also the box is not a FREESAT box but instead an FTA box designed for any KU band satellite hence they are on the transponder listings.. If you are sure it is a fault then just mention that it is an FTA and not a freesat branded box and not fit for purpose and that you're next stop is trading standards trading standards to Ross

wombat66 · 10-05-2012, 19:24

Firstly, the box is unable to handle tranmissions with AC3 audio, audio drop-outs occur every few minutes. Ross say you get round this by changing the audio to Mpeg, but this does not work with the ones I've tried.

It is not possible to add new satellites, when you enter the frequency information and the Diseqc number, the page jumps back to the satellite list, without registering the information.

The TV/Radio button is very intermittent in operation.

I am not sure which of these faults are design, but the audio fault did not happen with the previous model.

Kymmy · 10-05-2012, 20:04

Is there any firmware upgrade??

If not then talk to Ross again, if no luck there then try their complaints dept.. if no luck after that then trading standards

wombat66 · 11-05-2012, 16:30

Thanks for your interest and advice. I will certainly contact Ross again and see what happens. I would still like to know the answer to my original query, why has B&Q dropped the kit and withdrawn it from sale ?

Kymmy · 11-05-2012, 16:55

Probably because Ross is redoing their lineup this year.. B&Q probably got the last production run before the new ones were slated for production

AZIMUTH · 12-05-2012, 15:36

Quote:

Originally Posted by wombat66

I would still like to know the answer to my original query, why has B&Q dropped the kit and withdrawn it from sale ?

if you you look on the ROSS web site it quotes :"later in 2012"i presume it must mean a new product launch.i too have problems with the new HDR-8130USB reciever,it wont allow you to key in new sats,just takes you back sat page.allso theyve forgotten to add a button to allow you to scroll through the multi screen pages,lol although they wont admit it.sam evans at ROSS doesnt help matters by being defensive in answering queries.ive always defended ROSS B4 but theyve turned out some poor work just lately.

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PS,it was that cheap im putting up with it for the time being,as ive taken two other models back,so blame myself for being a glutton for punishment.one gets what one pays for.i shuda listened to CHRIS,,,LOL.

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£36 all in,,,dish ,reciver etc.

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I WONDER WHAT THE £200 HD RECIVER IS LIKE?dont think i would trust ROSS with that kind of money.

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receiver

wombat66 · 12-05-2012, 16:52

you can get round the 'new sat' problem by doing a blind scan on one of the listed sats after changing the frequencies, then changing the name. I bought this kit in January, and it had only just come into the shops, so I am surprised that Ross are replacing it so soon when they tell me they have had no other complaints!!! For £200 you can get a Humax Foxsat and a USB hard drive, a much better bet, I think.

Kymmy · 12-05-2012, 16:58

For less than £200 there's lots of linux based firmware boxes that will run Enigma which will give you full multisat capability, lots of add-ons, streaming, multi-tuner, 7day cached epg and recording.. Even my SD mutant runs enigma and I got that for less than £100 many years ago

mick40s · 15-05-2012, 09:11

Dunno about online but they still had them in my b/q store on bank hol monday as i baught, and so did my mate and as far as im aware they still have them instock.
With the help of this forum i have connected mine to the more attractive black dish with quad lnb and i installed dish etc myself, had it up and running in about an hour and i cannot fault it ...a good buy i think .

LexDiamond · 17-05-2012, 21:49

Quote:

Originally Posted by Kymmy

For less than £200 there's lots of linux based firmware boxes that will run Enigma which will give you full multisat capability, lots of add-ons, streaming, multi-tuner, 7day cached epg and recording.. Even my SD mutant runs enigma and I got that for less than £100 many years ago

How do you get 7 day EPG? Is it from a transponder or via an internet connection?

boyabouttown · 11-07-2012, 21:10

Hi, just bought the ross hd system and set it up. I have a quality reading of 63% but no picture or sound, the box at bottom of screen comes up with the channel ie. Bbc1 ch4 etc but no picture at all, any ideas anyone.
ps the signal strength is 99 in a yellow/green colour, the quality bar is 63% but in white, should it be yellow/green

Kymmy · 12-07-2012, 07:19

Quote:

Originally Posted by LexDiamond

How do you get 7 day EPG? Is it from a transponder or via an internet connection?

Sorry I missed this question.. It's the firmware I use on my box (non-ross) as standard it gives me now and next epg but replaced with enigma it gives me 7 day epg

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Quote:

Originally Posted by boyabouttown

Hi, just bought the ross hd system and set it up. I have a quality reading of 63% but no picture or sound, the box at bottom of screen comes up with the channel ie. Bbc1 ch4 etc but no picture at all, any ideas anyone.
ps the signal strength is 99 in a yellow/green colour, the quality bar is 63% but in white, should it be yellow/green

Try a reset and rescan

boyabouttown · 12-07-2012, 09:06

hi, thanks for replying, i will try that tonight. is it possible that i am on the wrong satellite, i noticed that if i scroll up and down the other satellites that a few of them show the same quality reading, could it be that i am pointing at one of those. the ross manual says there is no need to scan the astra sar as its already programmed in, which i presume would show the list of programmes available even if i wasnt on the right satellite.