Broadband Hardware Trial 2015 - Page 40

spiderplant · 09-11-2015, 09:07

Quote:

Originally Posted by Gavin78

Unless you call VM support then you are pretty screwed half of them don't have a clue about it. it must be so secret even support don't know about it

Not really to do with secrecy. It wouldn't be practicable, and is unnecessary, to train the normal support staff on a product that is still in development, gets very frequent firmware updates, and may look considerably different by the time it is released (if it is at all).

MarshMallowMan · 10-11-2015, 09:49

Damn, really thought I would be in the second trial but nor received an email or comms from the team. Hopefully Jen_A or James will be able to help

jb66 · 10-11-2015, 09:57

Im not sure how it can be a secret when I installed one in a customers house yesterday, got another two in my van

SnoopZ · 10-11-2015, 10:00

Quote:

Originally Posted by jb66

Im not sure how it can be a secret when I installed one in a customers house yesterday, got another two in my van

They're already installing SH3s for customers?

MarshMallowMan · 10-11-2015, 10:01

Quote:

Originally Posted by SnoopZ

They're already installing SH3s for customers?

LOL, so much for trial testing...HAHA

jb66 · 10-11-2015, 10:16

Quote:

Originally Posted by SnoopZ

They're already installing SH3s for customers?

There is a few trial areas started yesterday. The customers havent signed a NDA either.

SnoopZ · 10-11-2015, 10:19

Quote:

Originally Posted by jb66

There is a few trial areas started yesterday

Shocking is all i can say! lol

jb66 · 10-11-2015, 10:22

Quote:

Originally Posted by SnoopZ

Shocking is all i can say! lol

Why say that?

It Seemed a good piece of kit apart from a few niggles I was really impressed by it. Mind you Im still impressed with the sh2AC. Hopefully we can get a full roll out this year

SnoopZ · 10-11-2015, 10:26

Quote:

Originally Posted by jb66

Why say that?

It Seemed a good piece of kit apart from a few niggles I was really impressed by it. Mind you Im still impressed with the sh2AC. Hopefully we can get a full roll out this year

Because i am on the trial and know the state it is currently in, obviously can't say here but it is not ready for a customer to use, far too early and needs more testing and firmware updates, which is the whole point of a trial.

qasdfdsaq · 10-11-2015, 12:02

Quote:

Originally Posted by SnoopZ

Shocking is all i can say! lol

Why would you be shocked when exactly this has happened in the past?

trickytree · 10-11-2015, 12:37

I was in the SH2 and SH2AC trials and now with the SH3 I would class myself as a normal to low user and so if I am having problems then I would say the general public would do.

The previous trials did not seem to have this many issues as I am still experiencing now.

Kushan · 11-11-2015, 16:13

Quote:

The previous trials did not seem to have this many issues as I am still experiencing now.

SH1 was a joke during the trials and is still a joke today.

Gavin78 · 11-11-2015, 21:31

depends what you want to do with your router....I play games and some downloading and occasionally a bit of streaming so not really come across any problems.

Although I have the steam link now so see how well it starts playing

MUD_Wizard · 13-11-2015, 03:54

Quote:

Originally Posted by Carlos Carboni

Does the usual Arris backdoor work?

No. First thing I tried when I got mine 7 weeks ago.

The cookie credential doesn't have the same info (once decoded) as in the article.

There are other things you can try but I can't say what..

---------- Post added at 03:54 ---------- Previous post was at 03:40 ----------

Quote:

Originally Posted by Ignitionnet

Trust those of you on the trials are enjoying your TG2492LG-VMs?

Yes thanks Ahkmed.

Ignitionnet · 13-11-2015, 13:00

Quote:

Originally Posted by MUD_Wizard

Yes thanks Ahkmed.