Please document any V6 issues here.
09-01-2018, 16:58
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#346
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cf.geek
Join Date: Jul 2007
Location: Plymouth
Services: VIP Bundle, with 350Mb BB and 2 x V6 boxes
Posts: 747
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Re: Please document any V6 issues here.
I've had an issue with Netflix on three separate occasions on the V6 now. Trying to play a show, it buffers to 24% and doesn't get any further. Stop doesn't work and trying to return to guide or TV results in a black screen. Only option is to pull the power on the box at this point. Once rebooted the "problem" title plays with no issue.
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09-01-2018, 17:08
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#347
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Please document any V6 issues here.
My fix for that was to put a v6 in, gutted it's now happening to v6
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09-01-2018, 17:10
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#348
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,886
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Re: Please document any V6 issues here.
The Netflix buffering issue seems to be a random issue across different devices on different ISPs.
The only common factor I have found is 'Netflix'.
Here is the BT stb on BT broadband - https://community.bt.com/t5/YouView-...5/td-p/1505987
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10-01-2018, 10:22
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#349
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cf.geek
Join Date: Jul 2007
Location: Plymouth
Services: VIP Bundle, with 350Mb BB and 2 x V6 boxes
Posts: 747
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Re: Please document any V6 issues here.
Quote:
Originally Posted by ozsat
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It seems to be a very recent issue, I've had the two v6 boxes since just after release and haven't had it on either until the last couple weeks. Fair enough the buffering issue could be a Netflix fault, but surely it shouldn't require the plug to be pulled in order to exit the app...
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10-01-2018, 12:27
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#350
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cf.member
Join Date: May 2007
Services: Ultimate Oomph, 3 V6 boxes, M600 BB
Posts: 69
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Re: Please document any V6 issues here.
Quote:
Originally Posted by kgollop
I've had an issue with Netflix on three separate occasions on the V6 now. Trying to play a show, it buffers to 24% and doesn't get any further. Stop doesn't work and trying to return to guide or TV results in a black screen. Only option is to pull the power on the box at this point. Once rebooted the "problem" title plays with no issue.
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Also seen this, annoying but easy fix
---------- Post added at 12:27 ---------- Previous post was at 12:22 ----------
New issue yesterday, had watched a program and went back to my shows, selected another and just got a blank screen. Tried pulling HDMI cables and reseating, powering down amp, tv, V6. Only way to get a pcitre was to pull the power on the V6 box.
It was actually very hot to the touch so assume heat was the cause
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10-01-2018, 20:33
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#351
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cf.mega poster
Join Date: Jan 2008
Posts: 10,168
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Re: Please document any V6 issues here.
These boxes were built without a fan to keep costs down.
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10-01-2018, 20:46
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#352
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Please document any V6 issues here.
I'm pretty sure there is a fan in the V6 box
__________________
I work for Virgin Media but all views are my own.
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10-01-2018, 21:47
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#353
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Please document any V6 issues here.
Quote:
Originally Posted by BenMcr
I'm pretty sure there is a fan in the V6 box
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I'm 100% positive there is, anyway fans are not expensive
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10-01-2018, 21:55
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#354
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cf.mega poster
Join Date: Jun 2003
Posts: 8,920
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Re: Please document any V6 issues here.
Quote:
Originally Posted by BenMcr
I'm pretty sure there is a fan in the V6 box
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Indeed there is.
Though it's unlikely it was overheating. If it was, it would shut down with a message on the screen like this
qwakuk: Call VM if it happens again.
---------- Post added at 21:55 ---------- Previous post was at 21:51 ----------
Quote:
Originally Posted by RichardCoulter
These boxes were built without a fan to keep costs down.
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If a box needs a fan, it gets a fan. An unreliable box would cost VM a lot more than a fan would.
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10-01-2018, 21:57
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#355
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: Please document any V6 issues here.
Quote:
Originally Posted by RichardCoulter
These boxes were built without a fan to keep costs down.
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Fans are cheap as chips you only have to look at case fans on Amazon, so I cannot see that being a factor.
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11-01-2018, 08:27
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#356
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cf.mega poster
Join Date: Jun 2003
Posts: 8,920
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Re: Please document any V6 issues here.
Quote:
Originally Posted by alwaysabear
Fans are cheap as chips you only have to look at case fans on Amazon, so I cannot see that being a factor.
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I'd rather not have fans in STBs, but not because of the cost. They can be noisy and unreliable things. But if they are needed, they are needed.
Incidentally, the V6 has 11 temperature sensors. Not exactly cost-cutting!
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11-01-2018, 10:42
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#357
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Needs more upload
Join Date: Mar 2009
Services: TiVo V6, TiVo 500GB, Samsung V Box, Full House TV + Sky Sports SD, VIVID 200, Talk Weekends Phone
Posts: 162
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Re: Please document any V6 issues here.
I've never heard any noise coming from my V6 box and I'm normally the one nearest the TV. However my 500GB regular TiVo often makes rumbling noises which can get quite loud and from what I've read that doesn't have a fan. I don't think it has ever forgiven me when I moved it to a different room.
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11-01-2018, 11:07
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#358
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Please document any V6 issues here.
Quote:
Originally Posted by carbon60
I've never heard any noise coming from my V6 box and I'm normally the one nearest the TV. However my 500GB regular TiVo often makes rumbling noises which can get quite loud and from what I've read that doesn't have a fan. I don't think it has ever forgiven me when I moved it to a different room.
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I think that's down to the hard drives used.
My understanding is that the older TiVo uses 3.5" desktop hard drives, and the V6 boxes use 2.5" laptop drives.
So Laptop drives are almost always quieter than desktop drives.
__________________
I work for Virgin Media but all views are my own.
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11-01-2018, 11:29
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#359
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NUTS !!
Join Date: Apr 2006
Posts: 4,978
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Re: Please document any V6 issues here.
Quote:
Originally Posted by Kushan
So I just got Virgin installed again today, after quite the ordeal. It came with a V6 box, except it doesn't seem to work with my setup.
I have an AMP between it and my TV, if I connect to the AMP I get a HDCP 2.2 error. From looking around, this appears to be a known issue - the issue isn't the AMP (Which is 2.2 compliant) but actually the TV, which isn't. Stupidly, if I plug directly into the TV it does work but I don't get my nice surround.
I've done some Googling and it seems this is a known issue and in fact by design as per the HDMI spec - no downgrades to older HDCP versions, either everything is the same version or nothing is. So far the ONLY solution I've seen for this is to use a box to strip the HDCP protection back to 1.4, but this also means you lose Dolby/DTS unless you also connect via optical. That seems like a frustrating and poor workaround to me.
Is my above information correct? Is there anything I could have missed? If there's a way of getting this to work properly, as in just one HDMI cable from the V6 to my amp then I'm all ears, otherwise I'll be requesting they remove the V6 box entirely as I'm not faffing about with multiple inputs for some basic TV.
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I had the very same problem with my Yamaha amp, in the end I had to get this. https://www.amazon.co.uk/gp/product/...?ie=UTF8&psc=1
I still get DD5.1 via the V6 box, so all good in the end.
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Oh what fun it is
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11-01-2018, 11:55
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#360
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,618
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Re: Please document any V6 issues here.
Quote:
Originally Posted by carbon60
I've never heard any noise coming from my V6 box and I'm normally the one nearest the TV. However my 500GB regular TiVo often makes rumbling noises which can get quite loud and from what I've read that doesn't have a fan. I don't think it has ever forgiven me when I moved it to a different room.
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It might just be the surface on which the TiVo rests. You might like to think about putting some sort of padding underneath the box to dampen the noise.
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