My "on-of-on-off" problem is still happening. First reported on
23rd September 2015
The response on the forum a couple of months ago left me speechless...
Quote:
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I've just had a long chat with a colleague regarding the complaint, I've been told that this is completely out of our hands, and if I'm being honest, I shouldn't really be as involved as I already am as when a complaint is raised, it's owned by the person who responds and no one else. I'm really sorry I can't help further with this, I know your situation is difficult and I really wish there was more I could do to help, but it's really out of my hands and if you wish to pursue the complaint further, you'd have to follow the advice and recommendations from the reply you had.
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VM had told to take the matter to abitration !!