Quote:
Originally Posted by Masque
If we are as busy as we have been the last few days then the will be a wait which is unavoidable, we have a light on our equipment which when we are quiet does not light up, but when we are busy it first goes green then amber and finally red, can you guess which colour has been predominant the last few days.
We are training new staff but that takes time.
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I understand what you are saying, but when a customer calls 150 or 151 and all he or she hears is
"Hello and Welcome to Virgin Media" and then a long silence then they are entitled to feel annoyed, especially if it has occurred more than once.
If this was due to as you say being busy then VM need to look into supplying a message that indicates such, so the customer knows what to expect.