[weesteev]

Hi Mike

Are you referring to the phone or the coax euro module? We only supply coax euro modules and I can make sure this gets changed over for you if it hasn't been already. We cant terminate a master phone point in a media plate unfortunately and neither can Openreach. Media plates should only be used as extension sockets but this isn't always the case.

If our master phone point has been terminated by the developer in the media plate then there really isn't a way to resolve this currently without taking out the media plate and rewiring everything, this really wouldn't be an option.

The best thing I can suggest for now is hang tight until digital voice launches in your area and then migrate over to that, it will negate the need for a copper master socket as your Hub3 (or new version) will be your new phone socket and the wiring can be removed.

Drop me a line if you need any assistance.