Quote:
Originally Posted by jfman
Some points:
Operative 1 in your story will have had the authority given the complaint made to offer 50% back.
Operative 2 will not have.
Some higher level of complaints team dealing with the BBC will have had the authority to have paid the whole sum back given the PR involved of the BBC running the story. Indeed, the outcome (should the story air), will make Virgin look slightly incompetent but not unreasonable, which for £136/272 (however you look it) is a bargain compared to the story airing with an unhappy customer £272 out of pocket.
The organisation I worked for certainly dealt with complaints drastically differently depending on whether it was from an individual, a media company on behalf of the same hypothetical individual, or an elected official on behalf of that same individual. Rightly or wrongly, most companies want things dealt with first time at minimum cost.
Similar to how I phoned Sky to cancel and got offered 20% off, then called by a further team offering me 40% during my 30 days, and got further called after my 30 days with an even better offer but sadly I'm under contract with Virgin now. Each level had different amounts of discretion they were entitled to offer depending on how serious they thought I was.
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It's actually been aired (Friday just gone). If you want to watch it, it's one of the last articles:
http://www.bbc.co.uk/programmes/b09bcswy
---------- Post added at 02:25 ---------- Previous post was at 01:44 ----------
Quote:
Originally Posted by OLD BOY
I'm lost for words, Richard. Yes, let's keep to the subject, but also don't bring your disabilities into the debates on this forum with the apparent intention to stifle debate. We really don't want to know about them, although of course we sympathise.
You do have a kind of point in terms of compensation for services not received, but you seem to be making claims on an industrial scale. Just remember that you are taking money from the rest of us. That puts up prices.
Thanks for that.
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I and others on this forum have disabilities of varying degrees and will not be made to feel embarrassed or ashamed of them by the likes of you. Whilst there have been problems in the past, you are now the only person who likes to bring the subject up and make innapropriate comments.
You asked if I thought I was perfect, to which I gave an honest answer that I did not and shared very personal life events as to the reasons why.
Your claim that severely disabled people refusing to hide away to suit yourself somehow "stifles debate" is as bizarre as it is offensive.
Re: Allegations of me making claims for compensation on an industrial scale.
On the vast majority of occasions it is VM who have offered to compensate me. It might be for the reason that dodgem22 outlined, I really don't know.
I myself cannot recall the occasions when I've been compensated, due to the affects of the brain damage on my memory, so you certainly won't be able to.
Whatever the amounts involved, it comes across that you are bitter and jealous about it. If you knew what I go through every day, you really wouldn't want to swap places, believe me.
I'm having headaches and trouble sleeping as i'm on new medication and have to be up as my disability support worker is coming. Reading this nastiness just before retiring to bed has really upset me so certainly won't help.
I suggest that you leave the rest of us in peace to debate the subject without your discord.