Cable Forum - View Single Post - Charging for Virgin Mobile Customer Service!

2OLD2THINK · 11-01-2010, 20:52

If you put your name to a service then you have to accept the falk.

Managed to get through today using a land line & a mobile in unison.
1st one to get connected to an operator was the mobile after 25 minutes.

Tried to call several times today and the message was "it could take 20 minutes for yo to get through to an Operator" (no wonder if they are closed all weekend and finish on Friday at 5pm.)

My problem was that a Direct Debit set up by Virgin Mobile had been refused by my bank when a request for payment was made.

Payment was instructed at 10.30 am this morning by Credit card but at 8.30 pm I still have not been reinstated,.(this service is bloody alarming).

On visiting my bank (HSBC)and telling them of the problem, they instigated a search which resulted in no request was made by Virgin Mobile for a Direct Debit payment although they had set Direct Debit up some weeks earlier.

I am now retired after running 650 retail stores and if this scenario had taken place in any of our stores or Customer Service section Heads would have rolled but these bods seem to be playing in a field where anything goes as long as they do not have to put in any effort.

11-01-2010, 20:52	#9
2OLD2THINK Inactive Join Date: Nov 2008 Location: Cheadle Cheshire Services: Virgin TV Phone & Broadband Posts: 27	Re: Charging for Virgin Mobile Customer Service! If you put your name to a service then you have to accept the falk. Managed to get through today using a land line & a mobile in unison. 1st one to get connected to an operator was the mobile after 25 minutes. Tried to call several times today and the message was "it could take 20 minutes for yo to get through to an Operator" (no wonder if they are closed all weekend and finish on Friday at 5pm.) My problem was that a Direct Debit set up by Virgin Mobile had been refused by my bank when a request for payment was made. Payment was instructed at 10.30 am this morning by Credit card but at 8.30 pm I still have not been reinstated,.(this service is bloody alarming). On visiting my bank (HSBC)and telling them of the problem, they instigated a search which resulted in no request was made by Virgin Mobile for a Direct Debit payment although they had set Direct Debit up some weeks earlier. I am now retired after running 650 retail stores and if this scenario had taken place in any of our stores or Customer Service section Heads would have rolled but these bods seem to be playing in a field where anything goes as long as they do not have to put in any effort.