Cable Forum - View Single Post - Charging for Virgin Mobile Customer Service!

2OLD2THINK · 09-01-2010, 13:32

Today I have received a Text from 789 C/Services telling me that they are having a problem with my new mobile account and would I ring them.

Well Richard Branson & Co I did ring you on 789 and was told that the call was going to cost 10p per minute with an estimated waiting time of 20 minutes. (estimated mind you).

As the problem is yours not mine I will not pay you to solve your problem.

20 minutes estimated waiting time to speak to a Representative is diabolical even when free.

Oh and guess what.....the Customer Service dept only works 9 till 5 Monday to Friday.. no evenings and no weekends, now is that a very good customer service ? I think not.

I'm moving to Lebara when this contract is up.

09-01-2010, 13:32	#1
2OLD2THINK Inactive Join Date: Nov 2008 Location: Cheadle Cheshire Services: Virgin TV Phone & Broadband Posts: 27	Charging for Virgin Mobile Customer Service! Today I have received a Text from 789 C/Services telling me that they are having a problem with my new mobile account and would I ring them. Well Richard Branson & Co I did ring you on 789 and was told that the call was going to cost 10p per minute with an estimated waiting time of 20 minutes. (estimated mind you). As the problem is yours not mine I will not pay you to solve your problem. 20 minutes estimated waiting time to speak to a Representative is diabolical even when free. Oh and guess what.....the Customer Service dept only works 9 till 5 Monday to Friday.. no evenings and no weekends, now is that a very good customer service ? I think not. I'm moving to Lebara when this contract is up.