Cable Forum - View Single Post - VM Business New VM Business service

APS · 24-05-2017, 11:37

We have had the Hitron installed on the 350/20 service with 5 fixed IPs and had two issues so far:

1) The main IP address we were assigned must have been reused as we soon found it was in blacklists for mailservers (both Microsoft O365 and Barracuda). We have sorted that ourselves, but it would have been nice if VM had checked this!

2) We are getting big slowdowns in the middle of the day when careful speedtests show speeds of less than 20 Mb/s download but the upload seems fine. Tests earlier in the day show speeds closer to the 350 Mb/s although not quite as good as ccarmock. This is slower than the 50 Mb/s service we used to have. This makes me wonder if either the tunnel used for the fixed IP service is coming out onto the network in a congested place (we pop out near Bristol) or that they are running a throttle which is either setup incorrectly or is a very bad deal.

Anyone had similar problems?

24-05-2017, 11:37	#25
APS Inactive Join Date: Jan 2004 Posts: 216	Re: New VM Business service - 350Mb We have had the Hitron installed on the 350/20 service with 5 fixed IPs and had two issues so far: 1) The main IP address we were assigned must have been reused as we soon found it was in blacklists for mailservers (both Microsoft O365 and Barracuda). We have sorted that ourselves, but it would have been nice if VM had checked this! 2) We are getting big slowdowns in the middle of the day when careful speedtests show speeds of less than 20 Mb/s download but the upload seems fine. Tests earlier in the day show speeds closer to the 350 Mb/s although not quite as good as ccarmock. This is slower than the 50 Mb/s service we used to have. This makes me wonder if either the tunnel used for the fixed IP service is coming out onto the network in a congested place (we pop out near Bristol) or that they are running a throttle which is either setup incorrectly or is a very bad deal. Anyone had similar problems?