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Old 02-07-2007, 14:54   #95
Rik
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Join Date: Jan 2004
Location: Hertfordshire
Age: 50
Services: 1Gbps Broadband
Posts: 1,107
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Re: Virgin Media Customer Service- Your Personal Experience

Quote:
Originally Posted by zeanon View Post
and i also have an online business to run.
A piece of advice, if you do call VM to discuss your problems, do NOT mention that you are using your residential broadband connection to run an online business.

---------- Post added at 14:54 ---------- Previous post was at 14:51 ----------

Quote:
Originally Posted by Mystical View Post
- Please can someone tell me if we are within our rights to break the 12 month contract as we were told we would be paying £20 a month NOT £39.
ALWAYS get the persons name, email address or ext number, when you are offered a fabulous retentions deal, far too many people are offered fabulous deals, that never materialise .

If you break the contract you will be required to pay for the remaining months, at the end of the day, its just your word against there's.
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