Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

shepard · 05-06-2007, 23:44

In my experience lately I have always received great customer care from the UK centres, with friendly staff and have noticed now they are not robotic and more personal when they answer calls and speak to you which is great...

... But the big thorn in my side is India, Every time I have called and spoke to this centre I have had so many difficulties in communication and understanding and getting my issues resolved. Its too scripted and the staff their struggle as much as I do. Usually after 20 minutes going in circles I hang up and call back till I get a UK centre which cant be good for their call queues nor their stats!!!!!!!!

05-06-2007, 23:44	#91
shepard Inactive Join Date: Aug 2006 Posts: 5	UK Sites Customer Care Excellent, India Very Poor!! In my experience lately I have always received great customer care from the UK centres, with friendly staff and have noticed now they are not robotic and more personal when they answer calls and speak to you which is great... ... But the big thorn in my side is India, Every time I have called and spoke to this centre I have had so many difficulties in communication and understanding and getting my issues resolved. Its too scripted and the staff their struggle as much as I do. Usually after 20 minutes going in circles I hang up and call back till I get a UK centre which cant be good for their call queues nor their stats!!!!!!!!