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Re: VM General News Thread
Quote:
Originally Posted by Itshim
But it takes multiple calls to sort one complaint, in my case 9 calls and 3 v6 boxes, two engineers to sort it out. Its not that you never have problems it's how you deal with them , in virgins case badly  |
That is lack of trained call centre staff. In my experience that is not unique and most IT based call centres are pretty much the same. FAQ sheets and no real clue
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