Quote:
Originally Posted by denphone
l had a problem early this morning but it sorted itself out.
Phone up customer services or try to talk to them by webchat OB.
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Thanks, Den. I've just seen the answer to this problem on the VM Community Forum. The response was:
VM have changed their log-in procedures for mail and for My Virgin Media as preparatory work for further changes later in the year. It is a matter of fact that this change has not been publicised in advance, hence your surprise this morning. I shouldn't be surprised if we get a flood of queries like this today and over the next few days.
You will have to change the way you log in and the bookmark you use. Use the e-mail link at the top of this page and bookmark the resulting URL. That works. I did it this morning and it was fine.
I tried deleting my bookmark and re-entering the website address and yes, that worked!
I am surprised that VM hasn't alerted its subscribers to this. It wouldn't have taken much effort to put an alert on the web site. It's just as well I was not in a particular hurry to get my information out there!