Quote:
Originally Posted by jb66
Sounds like he knew you were bluffing, hes doing exactly what he is paid for, to retain you paying the maximum price he could
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Indeed, if Virgin are to believed (and I've no reason to doubt) a customer cancelling Sky Sports but retaining basic services is more profitable for Virgin anyway as much of that revenue is pretty much handed over to Sky!
If you are willing to retain pretty much any phone and broadband package this is where Virgin make their profits.
Word has spread to phone up and "threaten to cancel". Websites like that of Martin Lewis give you a play by play guide in doing it. If you aren't willing to end call number 1 in your 30 day notice period they'll see right through you.
It's also better to have a compelling offer to go to. Phoned on behalf of my parents after the latest price rise and pretty much got laughed off the phone because they are on Mates Rates and it's impossible to get such a good deal elsewhere.