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General Maximus · 04-01-2018, 19:17

yeah it is a complicated answer. The hardware physically limits the available capacity in your area (like the size of the engine in your car) however the speed/tier you are provisioned for is software based (just like putting a speed restriction on a road). In the past when VM have announced new higher tiers they have provided a rollout schedule lasting the better part of 18 months where they would work their way round the country upgrading the infrastructure and capacity first before they made the new higher speeds available because the last thing you want is to be given a faster speed and not actually get it. Customers at the end of the list would ring up and complain saying they didn't want to wait a year and at the time it was possible for VM to put the code on your account for the new higher tier and you would get it in advance of them officially making it available in your area.
This actually caused more problems because in areas which were already over subscribed it just made things worse because users were demanding more from the network when it wasn't available.
Although the account codes and provisioning system work independently from the cmts and what you think of as the network, VM have recently introduced a failsafe mechanism on the cmts so even if customer services/whoever provision you for a higher tier (300mbits in your case) and your area hasn't been officially enabled for it yet and had the upgrade work done; the cmts will know your tier is not allowed and it will block your modem from connecting to the network full stop. The only way you can get your connection back is getting your tier dropped back down to a permitted tier for your area which 200mbits. So my advice is don't even bother trying to ring up and ask them to give it to you because if they do it won't work. Keep checking myvirginmedia and your account will tell you when it is available.

I know it is frustrating having to wait but it is worth it. Back in 2009 ish it was in absolute shambles. Many areas were diabolical and everyone complained all the time about not being able to achieve their max speed and to make matters worse VM would push through upgrades willy nilly. Their current philosophy is more proactive and a managed approach.

04-01-2018, 19:17	#3
General Maximus Ran Away Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Speed Question yeah it is a complicated answer. The hardware physically limits the available capacity in your area (like the size of the engine in your car) however the speed/tier you are provisioned for is software based (just like putting a speed restriction on a road). In the past when VM have announced new higher tiers they have provided a rollout schedule lasting the better part of 18 months where they would work their way round the country upgrading the infrastructure and capacity first before they made the new higher speeds available because the last thing you want is to be given a faster speed and not actually get it. Customers at the end of the list would ring up and complain saying they didn't want to wait a year and at the time it was possible for VM to put the code on your account for the new higher tier and you would get it in advance of them officially making it available in your area. This actually caused more problems because in areas which were already over subscribed it just made things worse because users were demanding more from the network when it wasn't available. Although the account codes and provisioning system work independently from the cmts and what you think of as the network, VM have recently introduced a failsafe mechanism on the cmts so even if customer services/whoever provision you for a higher tier (300mbits in your case) and your area hasn't been officially enabled for it yet and had the upgrade work done; the cmts will know your tier is not allowed and it will block your modem from connecting to the network full stop. The only way you can get your connection back is getting your tier dropped back down to a permitted tier for your area which 200mbits. So my advice is don't even bother trying to ring up and ask them to give it to you because if they do it won't work. Keep checking myvirginmedia and your account will tell you when it is available. I know it is frustrating having to wait but it is worth it. Back in 2009 ish it was in absolute shambles. Many areas were diabolical and everyone complained all the time about not being able to achieve their max speed and to make matters worse VM would push through upgrades willy nilly. Their current philosophy is more proactive and a managed approach.