Re: Outage TW7 - No TV Etc
After a couple of specific instances of trying to report OnDemand faults to offshore-CS, it's become quite obvious they have no hands-on experience of using VM services...I can't imagine why.
To call them script-reading robots, is to put it politely. But.... they're cheap, and on every measurable scale that VM's accountants can probably see, they're ticking the boxes.
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