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Rik · 19-02-2007, 23:54

Hi Folks!

I ordered a nice new shiny Virgin Mobile on a pay monthly contract on Wednesday 14th Feb, all went well wonderful.

Very fast delivery, i was soo impressed

Well perhaps im jumping the gun a little here and being to hasty? but it should be sorted now surely.

I registered on the web and went into my account and it had my balance, and explained until everything was setup 100% I would have Ãƒâ€šÃ‚Â£5 or so balance to get started, fine I thought ill wait a few days for the contract to be activated.

Problem now, its Monday, and im still showing as a PAYG Customer in Account, and cant make any calls on mobile without topping up!

Surely it cant take this long to activate it all?

If I had wanted a PAYG phone I would have ordered one

. and it certainly wouldnt have cost nothing to buy it.

I have joined up for the 300/300 tariff, I havent rung them up yet, will do tomorrow, but just wondered what on earth was happening?

I emailed the team and they gave me some silly email about sending them a copy of my contract!

Surely they have a record of it, after all it was only 4 days ago, surely all my details are on their system?

Send them a copy of the contract indeed, they cant be this disorganised surely???

Ta

Virgin Media TV and Broadband I have, but soo far not impressed with the Virgin Mobile side of things.

19-02-2007, 23:54	#1
Rik cf.mega poster Join Date: Jan 2004 Location: Hertfordshire Age: 51 Services: 1Gbps Broadband Posts: 1,107	Virgin Mobile Problem. Hi Folks! I ordered a nice new shiny Virgin Mobile on a pay monthly contract on Wednesday 14th Feb, all went well wonderful. Very fast delivery, i was soo impressed Well perhaps im jumping the gun a little here and being to hasty? but it should be sorted now surely. I registered on the web and went into my account and it had my balance, and explained until everything was setup 100% I would have Ãƒâ€šÃ‚Â£5 or so balance to get started, fine I thought ill wait a few days for the contract to be activated. Problem now, its Monday, and im still showing as a PAYG Customer in Account, and cant make any calls on mobile without topping up! Surely it cant take this long to activate it all? If I had wanted a PAYG phone I would have ordered one . and it certainly wouldnt have cost nothing to buy it. I have joined up for the 300/300 tariff, I havent rung them up yet, will do tomorrow, but just wondered what on earth was happening? I emailed the team and they gave me some silly email about sending them a copy of my contract! Surely they have a record of it, after all it was only 4 days ago, surely all my details are on their system? Send them a copy of the contract indeed, they cant be this disorganised surely??? Ta Virgin Media TV and Broadband I have, but soo far not impressed with the Virgin Mobile side of things.