Cable Forum - Virgin Media - Call Centre Numbers DEAD

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- - Virgin Media - Call Centre Numbers DEAD (https://www.cableforum.uk/board/showthread.php?t=33673040)

VMboy

15-12-2010 12:49

Virgin Media - Call Centre Numbers DEAD

This is unbelievable!

I am unable to get through to Virgin Media on any of their numbers.

---------- Post added at 12:49 ---------- Previous post was at 12:42 ----------

If you hang on it does kick in.

Ignitionnet

15-12-2010 14:34

Re: Virgin Media - DEAD

They saw your account pop up on the caller ID and said 'Oh not him again' :p:

Hugh	15-12-2010 15:37

Re: Virgin Media - DEAD

Perhaps your thread title is a little hyperbolic......

VMboy

15-12-2010 15:45

Re: Virgin Media - DEAD

Quote:

Originally Posted by Ignitionnet (Post 35138012)

They saw your account pop up on the caller ID and said 'Oh not him again' :p:

Well perhaps if VM got their act together one would not need to call them.

:td:

---------- Post added at 15:45 ---------- Previous post was at 15:40 ----------

Quote:

Originally Posted by Hugh (Post 35138073)

Perhaps your thread title is a little hyperbolic......

Perhaps so, but this is what happens when a customer feels he is getting nowhere, then at the same time is unable to speak to them about it.

Ignitionnet

15-12-2010 16:10

Re: Virgin Media - DEAD

Quote:

Originally Posted by VMboy (Post 35138077)

Well perhaps if VM got their act together one would not need to call them.

:td:

Sorry, couldn't resist remembering your previous posts :D

VMboy

15-12-2010 16:29

Re: Virgin Media - DEAD

Quote:

Originally Posted by Ignitionnet (Post 35138097)

Sorry, couldn't resist remembering your previous posts :D

And I couldn't resist remembering your previous unhelpful replies. :dunce:

MovedGoalPosts

15-12-2010 16:33

Re: Virgin Media - DEAD

Play nicely ......

Stuart

15-12-2010 17:03

Re: Virgin Media - DEAD

Quote:

Originally Posted by VMboy (Post 35138077)

Well perhaps if VM got their act together one would not need to call them.

Even if VM had the most perfect service in the world, the sheer number of items the network uses (be they hardware, software or anything) means it's impossible that there will never be a situation where nothing malfunctions.

As such, some people will always have to call them.

VMboy

15-12-2010 17:07

Re: Virgin Media - DEAD

Quote:

Originally Posted by Stuart (Post 35138121)

Exactly, but try telling that to Ignitionnet who continuously tries his best to insult me any chance he gets.

Peter_

15-12-2010 19:39

Re: Virgin Media - DEAD

Quote:

Originally Posted by VMboy (Post 35138077)

Well perhaps if VM got their act together one would not need to call them.

If we are as busy as we have been the last few days then the will be a wait which is unavoidable, we have a light on our equipment which when we are quiet does not light up, but when we are busy it first goes green then amber and finally red, can you guess which colour has been predominant the last few days.

We are training new staff but that takes time.

VMboy

15-12-2010 20:55

Re: Virgin Media - DEAD

Quote:

Originally Posted by Masque (Post 35138256)

I understand what you are saying, but when a customer calls 150 or 151 and all he or she hears is "Hello and Welcome to Virgin Media" and then a long silence then they are entitled to feel annoyed, especially if it has occurred more than once.

If this was due to as you say being busy then VM need to look into supplying a message that indicates such, so the customer knows what to expect.

Sirius

15-12-2010 22:08

Re: Virgin Media - DEAD

Quote:

Originally Posted by VMboy (Post 35138326)

Stop phoning them all the time and they might be able to catch up with all your other calls :)

VMboy

15-12-2010 23:05

Re: Virgin Media - DEAD

Quote:

Originally Posted by Sirius (Post 35138359)

Stop phoning them all the time and they might be able to catch up with all your other calls :)

I think I have already explained all this if you care to read instead of quoting without.

Sirius

16-12-2010 06:31

Re: Virgin Media - DEAD

Quote:

Originally Posted by VMboy (Post 35138390)

I think I have already explained all this if you care to read instead of quoting without.

I did and my point stands

Peter_

16-12-2010 06:31

Re: Virgin Media - DEAD

Quote:

Originally Posted by VMboy (Post 35138390)

I think I have already explained all this if you care to read instead of quoting without.

I know you have a Virginmedia phone line but try 0845 454 1111 to see if the same thing happens.

VMboy

16-12-2010 11:28

Re: Virgin Media - DEAD

Quote:

Originally Posted by Masque (Post 35138440)

I know you have a Virginmedia phone line but try 0845 454 1111 to see if the same thing happens.

It happened with all the 0845 VM numbers as well as the 150 & 151, but if you look at the OP you will see that I have indeed said that if you hold on it does kick in, and I didn't know this until someone said that if you hold on with the silence you will eventual hear a continued message.

:)

---------- Post added at 11:28 ---------- Previous post was at 11:23 ----------

Quote:

Originally Posted by Sirius (Post 35138439)

I did and my point stands

What point, you don't have one. :D

Are you saying that because I have had problems before that I am not at liberty to call VM again, get a grip son!

Sirius

16-12-2010 13:21

Re: Virgin Media - DEAD

Quote:

Originally Posted by VMboy (Post 35138519)

get a grip son!

Wow your brave and even braver for what you did considering you have your rep hidden;)

VMboy

16-12-2010 13:43

Re: Virgin Media - DEAD

Quote:

Originally Posted by Sirius (Post 35138585)

Wow your brave and even braver for what you did considering you have your rep hidden;)

A Wolves fan, I should have known. :dunce:

Nice little boy with his nice little shiny stars.

Sirius

16-12-2010 16:13

Re: Virgin Media - DEAD

Quote:

Originally Posted by VMboy (Post 35138597)

A Wolves fan, I should have known. :dunce:

Nice little boy with his nice little shiny stars.

O i am so scared. :LOL:

jb66	16-12-2010 17:39

Re: Virgin Media - Call Centre Numbers DEAD

VM boy try

08702 424242

VMboy

17-12-2010 11:52

Re: Virgin Media - DEAD

Quote:

Originally Posted by Sirius (Post 35138671)

O i am so scared. :LOL:

Scared of what? mentioning about the team you support, and also about your lovely little stars for being a good boy, what is there to be scared about that?

How you ever got to be a tier 3 beggars belief. :nutter:

---------- Post added at 11:52 ---------- Previous post was at 11:51 ----------

Quote:

Originally Posted by jb66 (Post 35138747)

VM boy try

08702 424242

Frying pan into the fire comes to mind, but thanks anyway. :D

Digital Fanatic

18-12-2010 15:48

Re: Virgin Media - Call Centre Numbers DEAD

what a funny thread :D :D :D :D

Maggy

18-12-2010 15:56

Re: Virgin Media - Call Centre Numbers DEAD

I'm reminding you all that one moderator has already asked for some common courtesy to be shown to one another.I'm repeating that request.

Be nice.

VMboy

19-12-2010 16:37

Re: Virgin Media - Call Centre Numbers DEAD

Quote:

Originally Posted by Maggy J (Post 35139735)

I'm reminding you all that one moderator has already asked for some common courtesy to be shown to one another.I'm repeating that request.

Be nice.

Maggy, I am nice, but it's a certain couple of members that seem to want to ridicule me on every occasion they get.

I think you can quite safely lock this thread now.

:xmas:

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