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-   -   Superhub : Any news on the superhub 3 latency fix? (https://www.cableforum.uk/board/showthread.php?t=33705454)

mikep 29-09-2017 09:20

Any news on the superhub 3 latency fix?
 
Anyone know what the status of the firmware fix for the latency issue due to the intel puma 6 bug?

Gobble 29-09-2017 11:39

Re: Any news on the superhub 3 latency fix?
 
Nope.

nigelmclelland 29-09-2017 13:20

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by Gobble (Post 35918404)
Nope.

Maybe there is nothing they can do about it full stop!

Ignitionnet 29-09-2017 14:31

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by nigelmclelland (Post 35918421)
Maybe there is nothing they can do about it full stop!

Pretty much, yup. Not without reducing the throughput dramatically.

adduxi 29-09-2017 16:16

Re: Any news on the superhub 3 latency fix?
 
I think they could be missing a trick.
They should buy a load of good Broadcom based Cable Modems and sell them to people.
In years gone by this was available as an option from NTL, you could either buy or rent your modem from them.
This way they could keep track on the Sales and MAC addresses etc.

Aye Up 29-09-2017 18:44

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by adduxi (Post 35918436)
I think they could be missing a trick.
They should buy a load of good Broadcom based Cable Modems and sell them to people.
In years gone by this was available as an option from NTL, you could either buy or rent your modem from them.
This way they could keep track on the Sales and MAC addresses etc.

Why?

They should provide us with hardware that works in the first place!

SnoopZ 29-09-2017 18:56

Re: Any news on the superhub 3 latency fix?
 
I wouldnt buy my own Cable Modem, i did do with Cambridge Cable/NTL though saving £5 a month, but that isn't really possible now with how often hardware changes.

Paul 29-09-2017 18:58

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by Aye Up (Post 35918440)
Why?

They should provide us with hardware that works in the first place!

You mean the manufacturer should have, not really anything to do with VM.

Onramp 30-09-2017 11:21

Re: Any news on the superhub 3 latency fix?
 
They might have to just hope people forget about the problem. Another solution might be to make sure the superhub 4 starts out with a choppy setup like the SH3, then gradually smooth out the signal as more people start using SH4. Boil the frog so they don't notice there was ever a problem at all and don't all start demanding SH4 and / or financial compensation overnight. Of course, that would be sneaky though, right?

SnoopZ 30-09-2017 11:38

Re: Any news on the superhub 3 latency fix?
 
I have never seen a problem on my Hub3 even though the TBB graph looks bad.

Paul 30-09-2017 13:59

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by SnoopZ (Post 35918478)
I have never seen a problem on my Hub3 even though the TBB graph looks bad.

Same here.

Ignitionnet 30-09-2017 14:11

Re: Any news on the superhub 3 latency fix?
 
So a Hub 4 will be a DOCSIS 3.1 device, will cost VM somewhat more than the current Hubs and should, in theory, only be released to customers on 3.1 tiers as the supply will initially be limited.

That said, I'm sure the retentions teams will hand them out like sweets as soon as they arrive in stock. :)

SnoopZ 30-09-2017 15:56

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by Ignitionnet (Post 35918489)
So a Hub 4 will be a DOCSIS 3.1 device, will cost VM somewhat more than the current Hubs and should, in theory, only be released to customers on 3.1 tiers as the supply will initially be limited.

That said, I'm sure the retentions teams will hand them out like sweets as soon as they arrive in stock. :)

Is there a Hub4 trial as i usually get invited onto one, but i guess i missed out if there is, has a Hub4 been officially announced yet by VM? :)

General Maximus 30-09-2017 17:26

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by Ignitionnet (Post 35918489)
released to customers on 3.1 tiers

is it going to be a singular tier like when 50mbits was launched exclusively on docsis3 (perhaps a new 500mbit tier) or a batch of new tiers? Any news on when it is all going to starts, like in the New Year?

Ignitionnet 30-09-2017 17:58

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by General Maximus (Post 35918507)
is it going to be a singular tier like when 50mbits was launched exclusively on docsis3 (perhaps a new 500mbit tier) or a batch of new tiers? Any news on when it is all going to starts, like in the New Year?

So 500Mb won't need 3.1. 3.0 is more than adequate.

Should be some indication of trials this year, however when it happens in the UK depends on what BT do. There's no rush for right now, BT's use of G.fast leaves 3.0 more than adequate.

Should Openreach go on an FTTP binge this will change and 3.1 will be required, however there won't be any significant progress on that until probably 2019.

VM may release 3.1 both to supply a super-duper tier and as capacity relief, moving some customers onto it, depending on the cost of the CPE.

The major thing to remember is that it's not like 3.0. When 3.0 was released new modems were provided for the new tier, and the older modems were moved onto 3.0 as it's backwards compatible. 3.1 requires new equipment; the 3.1 modems are quite literally a 3.0 modem and a 3.1 modem combined, and they draw on the bandwidth of both.

TL;DR don't hold your breath, however there's plenty of life in 3.0 anyway. Comhem in Sweden are selling a gigabit down, a hundred Mb up on it with reasonable results.

roughbeast 30-09-2017 18:58

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by SnoopZ (Post 35918478)
I have never seen a problem on my Hub3 even though the TBB graph looks bad.

Me neither.

Paul 01-10-2017 14:32

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by Ignitionnet (Post 35918512)
Comhem in Sweden are selling a gigabit down, a hundred Mb up on it with reasonable results.

That's a nice connection. :)

I'd just like 10:1 on all the tiers they do now, then I'd upgrade to 350/35.

Ignitionnet 01-10-2017 19:39

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by Paul M (Post 35918626)
That's a nice connection. :)

I'd just like 10:1 on all the tiers they do now, then I'd upgrade to 350/35.

I'm sure they'd welcome some feedback on that. Increased upstream capacity and the higher speeds that would allow are well behind and no idea why. :mad:

Kushan 01-10-2017 20:40

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by Ignitionnet (Post 35918489)
So a Hub 4 will be a DOCSIS 3.1 device, will cost VM somewhat more than the current Hubs and should, in theory, only be released to customers on 3.1 tiers as the supply will initially be limited.

That said, I'm sure the retentions teams will hand them out like sweets as soon as they arrive in stock. :)

Obviously when a new device comes out it's usually reserved for the top tiers, but I thought part of the plan for rolling out 3.1 was to roll out the CPE's first?

Ignitionnet 01-10-2017 23:29

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by Kushan (Post 35918684)
Obviously when a new device comes out it's usually reserved for the top tiers, but I thought part of the plan for rolling out 3.1 was to roll out the CPE's first?

Plans are fluid. I haven't a clue what the 3.1 rollout plans are but from what I've heard no CPE until products are ordered due to the cost difference.

A 3.1 modem is a high spec 3.0 modem that can handle 32x8 SC-QAMs with a bigger spectrum range, sometimes a switchable range, and 3.1 capabilities attached, so more costly.

No tiers requiring more than the capability of the Hub 3 to be released any time soon and due to upcoming advertising changes VM have gone hard on capacity in the 3.0 network, some areas thanks to new kit, cards or whatever have 28 channels, so they didn't stop at 24 after all, removing the need to offload 3.0 customers onto 3.1 for capacity relief for a while.

pip08456 01-10-2017 23:42

Re: Any news on the superhub 3 latency fix?
 
Surely if 3.0 is capable of 1Gb/100Mb then the need for 3.1 is greatly reduced especially with 28 channels being made available.

As a matter of interest how many channels are used for the 1Gb/100Mb sevice?

Ignitionnet 02-10-2017 10:57

Re: Any news on the superhub 3 latency fix?
 
Quote:

Originally Posted by pip08456 (Post 35918703)
Surely if 3.0 is capable of 1Gb/100Mb then the need for 3.1 is greatly reduced especially with 28 channels being made available.

As a matter of interest how many channels are used for the 1Gb/100Mb sevice?

The modem I saw was 28 x 256QAM down, 6 x 64QAM up, so ~1.4 Gb/s down, 153 Mb/s up. VM will not be deploying such a product over 3.0, their service groups have too many devices on them, the fibre isn't deep enough, to make it viable, and the SH3's 24 bonded channels downstream inadequate.

pip08456 02-10-2017 13:29

Re: Any news on the superhub 3 latency fix?
 
Interesting. So if I've got this right. 3.0 up to max 500Mb for the foreseeable until Openreach increase the FTTP footprint on a large scale.

Before that the 3.1 infrastructure will already be deployed ready for a switch to 3.1 to compete. Basically just a matter of turning on 3.1 and sending out the SH4 to those who wish to upgrade.

Is that about it?


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